GLPI Error when trying to add type or model from the computer screen

kuperoy · 2018-11-29 08:59:08

Hi,

I'm new to the forum, so I am sorry if I have broken any rules, thank you for understanding.

I have GLPI 9.3 installed on Ubuntu server 16.04.4 LTS on Apache with PHP 7.
I am encountering an error when trying to add a new type or model (actually, whenever I click the + button - attached is a screenshot).
I can do it fine when accessing the "Setup - Dropdown" section, but when I try from the device screen, or the computer - it fails.

Hope I was clear on the issue - please advise

-https://imgur.com/a/GgAkxte

Thank you,
Roy

yllen · 2018-11-29 14:29:13

can you give the error?
and your exact version of glpi?

kuperoy · 2018-12-02 09:07:54

i,

It is Version 9.3.0
The error is in the image I have attached
In Chrome it says "Refused to connect"
Also happens when I click "Select Default items to show".

yllen · 2018-12-03 13:08:01

With this button you don't connect something you just create a new item.
Can you try with another browser?

kuperoy · 2018-12-04 08:52:26

yllen wrote:

With this button you don't connect something you just create a new item.
Can you try with another browser?

From FireFox I get a blank screen

From IE I get this:

This content cannot be displayed in a frame

To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.

What you can try:

Open this content in a new window

Any suggestions?

yllen · 2018-12-04 11:04:41

I use firefox without problem.
Have you some errors in Debug mode? in glpi logs (glpi/files/_logs)? in apache logs?

kuperoy · 2018-12-05 10:08:21

In debug mode same issue.

This is from the php-error.log

[2018-12-05 02:09:29] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 657
[2018-12-05 04:18:10] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 657
[2018-12-05 09:41:10] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/glpi/inc/toolbox.class.php line 657
[2018-12-05 09:54:16] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:16] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:17] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:17] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:20] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:27] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:54:27] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:57:16] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:57:16] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:57:51] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931
[2018-12-05 09:57:51] glpiphplog.DEBUG: Config::getCache() in /var/www/glpi/inc/config.class.php line 2931

Nothing in apache error log

yllen · 2018-12-05 12:41:17

try to restart your apache service

kuperoy · 2018-12-06 08:21:34

I have already tried this. It did not resolve the issue.

kuperoy · 2018-12-11 09:03:42

I dont see the relevance of this answer,
The links you gave me are for hosting suppliers, what does that have to do with my issue?

kuperoy · 2018-12-11 09:09:27

Update - In edge it says that "This content can’t be shown in a frame" and offers to open it in a new window, and when I open in in a new window - it works fine!
How can you fix the frame issue?

kuperoy · 2018-12-19 09:41:16

Solved!.. -

The solution is suggested in this link:
https://forum.glpi-project.org/viewtopic.php?id=159668
Adding this line to the .htaccess file resolved the issue:

Header always set X-Frame-Options SAMEORIGIN

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#1 2018-11-29 08:59:08

GLPI Error when trying to add type or model from the computer screen

#2 2018-11-29 14:29:13

Re: GLPI Error when trying to add type or model from the computer screen

#3 2018-12-02 09:07:54

Re: GLPI Error when trying to add type or model from the computer screen

#4 2018-12-03 13:08:01

Re: GLPI Error when trying to add type or model from the computer screen

#5 2018-12-04 08:52:26

Re: GLPI Error when trying to add type or model from the computer screen

#6 2018-12-04 11:04:41

Re: GLPI Error when trying to add type or model from the computer screen

#7 2018-12-05 10:08:21

Re: GLPI Error when trying to add type or model from the computer screen

#8 2018-12-05 12:41:17

Re: GLPI Error when trying to add type or model from the computer screen

#9 2018-12-06 08:21:34

Re: GLPI Error when trying to add type or model from the computer screen

#10 2018-12-11 09:03:42

Re: GLPI Error when trying to add type or model from the computer screen

#11 2018-12-11 09:09:27

Re: GLPI Error when trying to add type or model from the computer screen

#12 2018-12-19 09:41:16

Re: GLPI Error when trying to add type or model from the computer screen

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