Forum GLPI-Project

freewood

Member

From: Moscow

Registered: 2016-01-30

Posts: 116

Prolongation of SLA/OLA

Hello.
We made one OLA (for example: 8h time to solve) which assign on ticket based on it's category.
One escalation in it, which send email notification when there is one hour to end of OLA.
We want to grant one tech with rights to prolongate expired OLA.
But there is a question, how to reassign different OLA to ticket without using business rules?

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