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#1 2018-08-18 11:18:02

muralitharan
Member
Registered: 2018-07-11
Posts: 2

GLPI SLA not working

My SLA create due date 2hours "HIGH"

But I am not getting mail exactly within duration some random timing I am getting mail for sometimes 3 hours or 4 hours or 10 hours

I want to get mail within the particular time duration

Thanks and Regards,
Muralitharan

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#2 2018-08-23 21:54:40

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: GLPI SLA not working

You only have guaranteed run times of task only if you use cli mode.

1. prerequirements https://kevinjmorse.ca/articles/setting … ntu-server

2. Change automatic actions queuednotification and slaticket to cli

3. If you have problems with cli run mode read this https://forum.glpi-project.org/viewtopic.php?id=163741


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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