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#1 2018-08-08 21:41:47

Registered: 2018-08-08
Posts: 3

Cartridge Notification not Working

Hi to all!

I´m working in IT at Argentina´s Police School. We use GLPI 9.2.1 for assistance. I have configured all the tickets implementation, including emails notifications for our department and for the infrastructure deparment (we have two identities)

I just have implemented the inventory tab, and i´m fancing a problem with the cartridge notifications.

I configured all the printers, all the cartridges but, when I want to send an email notification when a cartridge is < 2, nothing happen.

In the automatic notifications, I get:"Acción abortada" (Action aborted in English).

If I check the cartbridge, I see a legend that said: "Alert Sent at 2018-08-08 13:45"

I configured the automatic notifications and notification like "close tickets" or "open Tickets". So, I cannot make a mistake in the configuration.

But I cannot make it work.

As I said, the rest of the notificacions (open ticket, update ticket, comment, task, close ticket) are working well.

Any ideas?

BTW, I´m using linux, ubuntu 1604

Thanks in advance


#2 2018-08-13 09:44:00

From: Germany
Registered: 2010-03-05
Posts: 789

Re: Cartridge Notification not Working

1. It works in my configuration. (ubuntu 1604 too)
2. I think there is a bug, but only for the log function. I got also the message (action aborted) in the log.
3. For this notification there is something strange. Don't change this setting after you begin your test! I believe a problem which occurs if you change the recipient during your test
4. Now i describe how to use / test this function (not easy as new ticket, task wink.....)
4-1. Set a cartridge "franz" to a value of 4.
4-2. Run the cartridge task
4-3. store x cartridge "franz" so you have 6 or something in stock (new 6)
4-4. now you give the cartridges to the printer (install cartridge) until you have only 2 (new 2)
4-5 Run the cartridge task
4-6 You get mail wink. (Don't change the notification settings during your test.)

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
GLPI 9.2.3 /Ubuntu 16.04.4 LTS
Apache/2.4.18 (Ubuntu) - PHP 7.0.30-0ubuntu0.16.04.1 - MySQL 5.7.22-0ubuntu0.16.04.1


#3 2018-08-13 17:20:50

Registered: 2018-08-08
Posts: 3

Re: Cartridge Notification not Working

Thanks for the reply!

After made changes that I forgot, I get it work. In my case, I think it´s something in who will recieve the notification email.

If I put "administrator", I get it work. But, when I selected  "Entity Administrator", I couldnt get it work.

Weird, but works..

Thanks again for the reply.


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