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Hi to all!
I´m working in IT at Argentina´s Police School. We use GLPI 9.2.1 for assistance. I have configured all the tickets implementation, including emails notifications for our department and for the infrastructure deparment (we have two identities)
I just have implemented the inventory tab, and i´m fancing a problem with the cartridge notifications.
I configured all the printers, all the cartridges but, when I want to send an email notification when a cartridge is < 2, nothing happen.
In the automatic notifications, I get:"Acción abortada" (Action aborted in English).
If I check the cartbridge, I see a legend that said: "Alert Sent at 2018-08-08 13:45"
I configured the automatic notifications and notification like "close tickets" or "open Tickets". So, I cannot make a mistake in the configuration.
But I cannot make it work.
As I said, the rest of the notificacions (open ticket, update ticket, comment, task, close ticket) are working well.
Any ideas?
BTW, I´m using linux, ubuntu 1604
Thanks in advance
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1. It works in my configuration. (ubuntu 1604 too)
2. I think there is a bug, but only for the log function. I got also the message (action aborted) in the log.
3. For this notification there is something strange. Don't change this setting after you begin your test! I believe a problem which occurs if you change the recipient during your test https://github.com/glpi-project/glpi/issues/2519
4. Now i describe how to use / test this function (not easy as new ticket, task .....)
4-1. Set a cartridge "franz" to a value of 4.
4-2. Run the cartridge task
4-3. store x cartridge "franz" so you have 6 or something in stock (new 6)
4-4. now you give the cartridges to the printer (install cartridge) until you have only 2 (new 2)
4-5 Run the cartridge task
4-6 You get mail . (Don't change the notification settings during your test.)
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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Thanks for the reply!
After made changes that I forgot, I get it work. In my case, I think it´s something in who will recieve the notification email.
If I put "administrator", I get it work. But, when I selected "Entity Administrator", I couldnt get it work.
Weird, but works..
Thanks again for the reply.
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Hello, I try that, and it still doesn't work.
The recipients for the cartridge notification are Administrator, Profile: Super-Admin but I got nothing.
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Hello, I try that, and it still doesn't work.
The recipients for the cartridge notification are Administrator, Profile: Super-Admin but I got nothing.
Do you see "last Execution"?
https://imageshack.com/a/img921/9384/bZ6vob.png
The config that I have is:
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hi raiden86,
thanks for that, I've the the config and execution works also fine, but I got no notification
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hi raiden86,
thanks for that, I've the the config and execution works also fine, but I got no notification
Try to select only "administrator" in destination. Then, go to administration > Entity > your entity > notifications
I have this configuration:
https://imageshack.com/a/img922/4325/V12zqI.png
Try this!
Hope it help!
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ohh yes.. thats it! thanks!
now I can test it and late I can ajust that
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Great!
If you want to use administrator entity, I found a solution but you have to code. It's simple, but you need access to the glpi installation.
Regards
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