Forum GLPI-Project

Nikolai

Member

Registered: 2018-07-12

Posts: 13

Ticket assignment based on the e-mail domain

Hello, everyone,

I am a complete beginner so I apologize for such a "stupid" question.

I would like to know how I can set up a ticket assignment based on the e-mail domain as a rule (GLPI 9.3.0).
Each of my entities has an e-mail domain and I would like to use it to assign tickets from this domain to the corresponding entity.

1. Do I have to enter the e-mail domain in the entity with or without"@"?
2 How do I create the rule (step by step)?

Thanks and greetings from Germany
Niko

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Ticket assignment based on the e-mail domain

IMHO it should work in this way:

Navigate to:
Home
Administration
Rules
Rules for assigning a ticket created through a mails receiver

criteria
actions - assign to entity

best regards from bavaria

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update:
Check Home - Administration - Entities - Advanced information

Last edited by KKAdmin (2018-07-21 13:32:54)

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GLPI 9.3.3