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#1 2018-06-04 10:40:25

ITCPOLAND
Guest
Registered: 2015-12-10
Posts: 19

Bug in Create ticket web page

Hello

I found the bug in Create Ticket web page. When you add description with enters and change e.g. ticket category, the enters will be removed. After changing category we also lost attached files.

How to fix it?

version: 9.2.3

Last edited by ITCPOLAND (2018-06-04 10:55:25)

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#2 2018-06-04 18:56:50

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,140

Re: Bug in Create ticket web page

Have you a template affected to your category?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2018-06-07 12:43:01

ITCPOLAND
Guest
Registered: 2015-12-10
Posts: 19

Re: Bug in Create ticket web page

What template?
The issue also occure when you change actor. If you add description and then change actor or category, you will see that description does not have enters.

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#4 2018-06-07 14:15:16

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,150

Re: Bug in Create ticket web page

if you change category and you have tickets template associated to your categories, GLPI reloads template and resets description.

check if tou have set default description in defaut template.

if work with 9.2.3 and it works fine. ( no reset when no template)

check if this issue comes from a plugin .

do you have some plugin activated ?


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3.1  en test (ubuntu 16.04 mariadb 10.2.4)

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#5 2018-06-07 23:46:16

tlombardini
Guest
Registered: 2010-06-17
Posts: 15

Re: Bug in Create ticket web page

Hi, I have the same problem, I use form templates for incidents and requests categories.
The user select a category, the attach some file.
If the user change de category, glpi deletes de atached file.

I have recorded so you can see here: https://youtu.be/RrZqSKJ8HkY

Any idea? It's a bug or it's a normal behavior?
GLPI 9.2.3 over debian LAMP

Thank you!

Last edited by tlombardini (2018-06-08 01:02:31)

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#6 2018-06-11 10:06:12

ITCPOLAND
Guest
Registered: 2015-12-10
Posts: 19

Re: Bug in Create ticket web page

LaDenrée wrote:

if you change category and you have tickets template associated to your categories, GLPI reloads template and resets description.

check if tou have set default description in defaut template.

if work with 9.2.3 and it works fine. ( no reset when no template)

check if this issue comes from a plugin .

do you have some plugin activated ?

I have only one template and I don't have plugins.

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#7 2018-06-19 11:31:34

ITCPOLAND
Guest
Registered: 2015-12-10
Posts: 19

Re: Bug in Create ticket web page

Hi,
anyone can help us?

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#8 2018-06-19 22:19:36

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 842

Re: Bug in Create ticket web page

If you lost the description check the configuration and change it or you can't change so you its normal. For attachement i believe there is a bug https://github.com/glpi-project/glpi/issues/4195

Last edited by KKAdmin (2018-06-19 22:20:05)


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