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#1 2018-05-14 08:40:12

Uniyannick
Member
Registered: 2014-04-29
Posts: 450
Website

bug ticket IT format number

Hello

I wanted to come back to GLPI basic ticket id format number xxxxx but ticket number stay at the day of the modification

2018050831 and after 2018050832...

I tried to modify with ------- format ticket id but without success


Thank you for your help

GLPI 9.2.1
Behavior plugin 2.02


Yannick

Prod : GLPI 9.4.2 - Windows 2012 - php 7.3 - mysql mariadb
Certifié ITIL V3, PMP - http://www.itamconsulting.com

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#2 2018-06-04 16:24:32

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: bug ticket IT format number

Have you deactivate this option in the plugin configuration?
Remark: old id defined can't be change


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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