Forum GLPI-Project

Fred Melssen

Member

Registered: 2006-02-15

Posts: 12

Categories and automatic assignements

We use several categories and subcategories. I think it would be an improvement when a specific categorie can be assigned automatically to the responsible employee. Now a call has to be assigned by the helpdesk. When the assignment can be done automatically, it will save time and there is less delay. Automatic assignment can be done (I think) already with the software, but we would like it with the categories. Maybe there is a more broad interest in this? Or maybe the developers are already thinking about it. Or maybe it is just a stupid idea of me?

Regards,
Fred Melssen
Radboud University Nijmegen
The Netherlands

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Categories and automatic assignements

Already done in the next version (0.7) of GLPI

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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jhartmann

Member

Registered: 2008-12-09

Posts: 2

Re: Categories and automatic assignements

How about automatic reassignment when I change a tickets category? I can't get that to work.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Categories and automatic assignements

Rules are played only on creation of the ticket

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

jhartmann

Member

Registered: 2008-12-09

Posts: 2

Re: Categories and automatic assignements

Will that be updated in future versions?

As dumb as it sound, I can't convince the guys in my dept to use this if they have to change more than one drop down list.