Forum GLPI-Project

elsa.blomster

Member

Registered: 2016-03-07

Posts: 1

Show latest followup or task in notification (if present)

In my followup email I want to show the latest followup.description or the latest task.description, ie if the task.date is newer than the latest followup.date - show the task.description, else show the followup.description. I've tried as below, but can't get it to work.

##IFticket.numberoftasks<1##
    ##FOREACH LAST 1 followups##
        ##followup.description##

    ##ENDFOREACHfollowups##
##ENDIFticket.numberoftasks##
##ELSEticket.numberoftasks##
    ##IFticket.numberoffollowups<1##
        ##FOREACH LAST 1 tasks##
            Vi har planerat att arbeta med ditt ärende: ##task.end##
            ##task.description##
        ##ENDFOREACHtasks##
    ##ENDIFticket.numberoffollowups##
##ENDELSEticket.numberoftasks##

##IFticket.numberoftasks>0##
    ##IFticket.numberoffollowups>0##
        ##FOREACH LAST 1 tasks##
            ##FOREACH LAST 1 followups##
                ##IFtask.date<followup.date##´
                    Vi har planerat att arbeta med ditt ärende: ##task.end##
                    ##task.description##
                ##ENDIFtask.date##
                ##IFfollowup.date<task.date##
                    ##followup.description##
                ##ENDIFfollowup.date##
            ##ENDFOREACHfollowups##
        ##ENDFOREACHtasks##
    ##ENDIFticket.numberoffollowups##
##ENDIFticket.numberoftasks##

ccnet

Member

Registered: 2013-06-13

Posts: 7

Re: Show latest followup or task in notification (if present)

Hi, could you solve this question ?
we are interested as well

Thanks

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Show latest followup or task in notification (if present)

If you don't use the notification event ticket update you can solve this. I use followup notification or task notification so i got always only the notification about this object which was changed.

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GLPI 9.3.3