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#1 2018-01-07 08:46:57

manideepanchoori
Member
Registered: 2017-12-12
Posts: 39

Admin Should get notification When SLA Breached

Hi All,

Admin Should get notification when SLA is breached and also when incident is escalated.

How to set this notifications.

Thanks in advance.

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#2 2018-01-08 07:06:38

manideepanchoori
Member
Registered: 2017-12-12
Posts: 39

Re: Admin Should get notification When SLA Breached

Hello can anyone please respond for this

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#3 2018-01-08 08:58:10

Roshan
Member
Registered: 2017-07-26
Posts: 69

Re: Admin Should get notification When SLA Breached

Hello ,
you can create Escalation level for SLA with the criteria Automatic reminder of SLT - Send - Yes. and create a notification with even as  Automatic Reminder of SLAs. Recipient you can add Administrator.

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#4 2018-01-08 12:23:29

manideepanchoori
Member
Registered: 2017-12-12
Posts: 39

Re: Admin Should get notification When SLA Breached

Thanks for reply,

We have to create criteria in business rules or else in SLA's Please tell me the steps.

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