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Hi All,
Admin Should get notification when SLA is breached and also when incident is escalated.
How to set this notifications.
Thanks in advance.
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Hello can anyone please respond for this
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Hello ,
you can create Escalation level for SLA with the criteria Automatic reminder of SLT - Send - Yes. and create a notification with even as Automatic Reminder of SLAs. Recipient you can add Administrator.
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Thanks for reply,
We have to create criteria in business rules or else in SLA's Please tell me the steps.
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