Forum GLPI-Project

supraman7m89

Member

From: USA

Registered: 2010-03-04

Posts: 23

Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

Hello.

I have recently updated my production box from 9.1.6 to 9.2.1 and now the default view when going to Assistance>Tickets is to organize tickets by Title instead of Last Update.

I notice that if I click the "blank" button next to the saved search star, it will once again organize tickets by name.

Is there a way to modify this within GLPI before I go digging into code?

Thanks in advance.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,163

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

in 9.2 if you have a personal default view for tickets, reset button recalls your defaults. in earlier version reset button used to recall system defaut view.
so, sort your tickets by lastupdate , save view as "MyDefaultTicketView" and set thi view as default view.

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

supraman7m89

Member

From: USA

Registered: 2010-03-04

Posts: 23

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

Thank you for your prompt response.

I am a little bit confused when attempting to set the default ticket view. I did save it and gave the name. The options I have when saving it are:

Name, Visibility, Entity, Child Entities & Do Count. Where is it that I would set this default view.

supraman7m89

Member

From: USA

Registered: 2010-03-04

Posts: 23

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

My apologies. I had a couple of notifications that were set to incorrect language. Everything is working well now.

Long day!

Please close.