Forum GLPI-Project

chris skill

Member

Registered: 2015-01-21

Posts: 8

Glpi 9-2 Can't reopen tickets

Hello

check on new version we can't reopen ticket

http://demo.glpi-project.org/front/tick … b=Ticket$1

thans you for your works

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Glpi 9-2 Can't reopen tickets

You must have right to create followup to reopen a ticket

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GLPI from 0.72 to dev version
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rfranzen

Member

Registered: 2017-10-31

Posts: 1

Re: Glpi 9-2 Can't reopen tickets

i've tried simulate this case on demo site with user admin_en and i can't reopen a closed ticket.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Glpi 9-2 Can't reopen tickets

It works on demo side but it is not intuitive.

I reopen 33407 on demo side.
Follow this steps:
Get a ticket in status closed
click on reopen
(now you are at processing tab)
click on followup
type something
click the yellow add button to save
(now the ticket is in processing status)

for end user this is a bad procedure because it it is not intuitive

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3