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#1 2017-09-26 22:27:32
- employer
- Member
- Registered: 2017-09-26
- Posts: 11
GLPI 9.2 with "rnn" in ticket registration.
GLPI 9.2 is with a bug.
Again the problem of "rnn" but only in the opening of the ticket via e-mail.
Can you help me?
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#2 2017-09-26 22:29:33
- employer
- Member
- Registered: 2017-09-26
- Posts: 11
Re: GLPI 9.2 with "rnn" in ticket registration.
ticket registration example.
Atendido pelo CHANG rnrnCONFIGURAÇÃO IMPRESSORA NA MAQUINA ANNE E MICHELE. rnrnAnne Caroline rnPós-Vendas rnrn+55 41 2222-2222 | +55 41 222-8888 rnxyz.combr
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#3 2017-09-28 21:01:14
- employer
- Member
- Registered: 2017-09-26
- Posts: 11
Re: GLPI 9.2 with "rnn" in ticket registration.
Ok, finally I found a useful workaround. I tried activating rich text for helpdesk actions - et voilà: line breaks breaking well 
Simply configure in glpi webinterface:
Setup >> General >> All >> Assistance
Use rich text for helpdesk YES
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#4 2017-09-29 07:37:38
- chimigraf
- Member
- Registered: 2010-11-15
- Posts: 70
Re: GLPI 9.2 with "rnn" in ticket registration.
Ok, finally I found a useful workaround. I tried activating rich text for helpdesk actions - et voilà: line breaks breaking well
Simply configure in glpi webinterface:
Setup >> General >> All >> Assistance
Use rich text for helpdesk YES
I also have the same problem, but workaround not 
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#5 2017-10-03 13:00:51
- machadomall
- Member
- From: Brazil, Brasilia, DF
- Registered: 2011-10-30
- Posts: 208
Re: GLPI 9.2 with "rnn" in ticket registration.
Hello good day,
@employer
See if this will fix the links below and if this will fix your problem.
https://github.com/glpi-project/glpi/issues/2870
https://github.com/glpi-project/glpi/pu … 259c565407
Márcio Machado
Brasília-DF / Brasil
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#6 2017-10-03 14:07:56
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: GLPI 9.2 with "rnn" in ticket registration.
Hi,
If I submit changes in ticket the problem appears again.
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#7 2017-10-03 17:03:47
- machadomall
- Member
- From: Brazil, Brasilia, DF
- Registered: 2011-10-30
- Posts: 208
Re: GLPI 9.2 with "rnn" in ticket registration.
Hello,
In mine it's not showing up anymore.
If you want ownership send the file inc/ticket.class.php
- Then you take a test.
At.
Márcio Machado
Brasília-DF / Brasil
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#8 2017-10-04 16:50:14
- thiago.rodrigues
- Member
- Registered: 2017-03-17
- Posts: 8
Re: GLPI 9.2 with "rnn" in ticket registration.
Same issue - the fix doesnt work
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#9 2017-10-06 09:54:27
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: GLPI 9.2 with "rnn" in ticket registration.
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