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Hello,
1. I create receiver to create tickets by email. I have connection to my email.
When i "Get email tickets now" i got information in task:
"Number of messages: available=1, retrieved=1, refused=1, errors=0, blacklisted=0"
Why GLPI refused my email?
2. Can i set rule or something else in GLPI that emails while by add to the system automatically?
I use GLPI 9.1.6 / Fedora Server 26
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1)
check that "from" is not an admin email adress.
check if you can create anonymous tickets . if not and if you dont want to , check that 'from' corresponds to a single glpi user.
2) check automatic tasks : setup>automatic tasks>mailgate should be active. set frequency, and mode
CLI MODE : you have to set up a cron that launches glpi/front/cron.php every x minutes -> ( more reliable 24h/24 7d/7)
GLPI Mode: actions in glpi triggers automatic tasks -> if no action ( week end, overnight) no mailgate.
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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Thanks, everything's work fine.
I have another question. Can i block other email's than my domain?
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here one way to reject unknown domain ( but there are other ways)
administration>rules> Rules for assigning a ticket created through a mails receiver
create new rule ( R_RejectOtherDomains)
Criteria : From email header does not contain @mydomain
action : reject email (without email response) assign yes
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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Thank's! It works! :-)
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