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#1 2017-06-19 14:51:37

major697
Member
Registered: 2017-06-07
Posts: 17

GLPI 9.1.4 open ticket not work

Hello when user send solved ticket automaticly is close. When i tried open ticket i can't do it:

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#2 2017-06-19 15:59:09

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: GLPI 9.1.4 open ticket not work

When you want to reopen a ticket you creeate a new followup. Have you write to create new followup?


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GLPI from 0.72 to dev version
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#3 2017-06-19 16:44:19

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: GLPI 9.1.4 open ticket not work


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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