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Hello when user send solved ticket automaticly is close. When i tried open ticket i can't do it:
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When you want to reopen a ticket you creeate a new followup. Have you write to create new followup?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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I have this problem https://github.com/glpi-project/glpi/issues/2306 too.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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