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#1 2016-11-09 14:23:33
- Anatokom
- Member
- Registered: 2016-11-09
- Posts: 2
"Child entities" in SLA not work. GLPI 9.1
I create a "New item - SLA". Flags set "Child entities" in "Yes".
But I do not see the SLA, when creating a Ticket in Child entities. I see the SLA only in the parent entity.
Flag "Child entities" do not work.
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#2 2016-11-17 13:15:56
- Anatokom
- Member
- Registered: 2016-11-09
- Posts: 2
Re: "Child entities" in SLA not work. GLPI 9.1
Update:
If Slave entity contains at least one SLA record, then when creating the ticket i see all SLA's. Master entity and Slave entity SLA's.
But if Slave entity not contains SLA records, then when creating the ticket i don't see nothing SLA's. Including not see Master entity SLA's.
So it should be?
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#3 2016-11-17 22:34:04
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: "Child entities" in SLA not work. GLPI 9.1
I confirm the bug: https://github.com/glpi-project/glpi/issues/1313
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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