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#1 2016-11-15 19:44:48
- a.brisyuk
- Member
- Registered: 2016-11-15
- Posts: 2
the confirmation of the tickets was gone
I have updated the version to 9.1
I create new ticket and after addition of the solution , ticket is automatically closed
Previously, it was necessary first to approve the decision
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#2 2016-11-15 23:18:59
- KKAdmin
- Member
- From: Germany
- Registered: 2010-03-05
- Posts: 959
Re: the confirmation of the tickets was gone
Please look at your setting of the entity. I think autoclose is configured with immediate.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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#3 2016-11-16 05:16:51
- a.brisyuk
- Member
- Registered: 2016-11-15
- Posts: 2
Re: the confirmation of the tickets was gone
Please look at your setting of the entity. I think autoclose is configured with immediate.
sorry, Could you tell me the full path to this setting?
upd: i found this setting, thx
Last edited by a.brisyuk (2016-11-16 05:38:23)
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#4 2016-11-17 21:05:50
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: the confirmation of the tickets was gone
Administration > Entities > tab Assistance > field Automatic closing of solved tickets after
CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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