Forum GLPI-Project

ackthark

Member

Registered: 2016-01-29

Posts: 9

GLPI Email notification not working for New Project

When creating a new project in GLPI, the email is being queued.  The email notification is not working even though the recipients in the notification section has been configured properly.

I can see the mail in glpi/files/_log/mail.log stating "the mail has been queued".

Just to add that the email notification for creating a new ticket is working fine.

I have migrated GLPI version from 0.85 to 9.1, the issue is still the same.

I cannot identify the root cause of the problem. Can you please help me out, as the menu "project" is of high importance

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: GLPI Email notification not working for New Project

Other emails working ?

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GLPI 9.3.3

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: GLPI Email notification not working for New Project

setup>automatic actions> queuedmail

Stop your automatic task by clicking on X near Next execution and / or start manual (Execute button)

Last edited by KKAdmin (2016-10-26 18:18:01)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

ackthark

Member

Registered: 2016-01-29

Posts: 9

Re: GLPI Email notification not working for New Project

Thank you for your reply.

Yes other email notification is working. I did the steps above and the mails in queue have been sent to the recipients.
The issue is that each time i did a change in an existing project, the mail is being queued and I have to click on the Execute button in automatic task for sending the email.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: GLPI Email notification not working for New Project

You can put your automatic action Mailqueue in CLI mode and create the cron corresponding

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GLPI from 0.72 to dev version
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ackthark

Member

Registered: 2016-01-29

Posts: 9

Re: GLPI Email notification not working for New Project

Thank you for the solution. I will get back with an updated status

ackthark

Member

Registered: 2016-01-29

Posts: 9

Re: GLPI Email notification not working for New Project

I have already change the Mailqueue to CLI mode, but i don't know how to create the cron corresponding.

Can you guide me.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: GLPI Email notification not working for New Project

Forum search, the best way. Do you have Linux (cron) or Windows ?

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

ackthark

Member

Registered: 2016-01-29

Posts: 9

Re: GLPI Email notification not working for New Project

I have Windows. Ok I will go through it.