Auto assign a group after changing category

Unit22 · 2016-10-06 06:36:34

Hello!
We have many entities
We have many groups (they cannot see tickets of each other)
We have many Categories, every have Group in charge of the hardware

So if requester choose correct caetgory, tickets assigns to right group.
If category was chosen wrong, technician reassign category, but group still assigned wrong
Is there a simple way to auto-assign group after changing category (I understand that i can make rule for every category in every entity, but it will be 300+ rules)?

yllen · 2016-10-06 15:47:38

GLPI is multi-actors. So category can assign group but doesn't delete already assigned

Unit22 · 2016-10-07 04:46:45

So - how to add new (correct) group to a ticket when category changes?

yllen · 2016-10-07 16:41:12

1. You must affect the group on the category form
2. on configuration of your entity, for auto affectation you must choose Category and item

Unit22 · 2016-10-08 07:05:18

These points are setted yet (as seen on screenshots), but no group adding happens
Actually nothing happens when changing category
Please take a look, maybe i misunderstand you?

http://c2n.me/3D3JyNt
http://c2n.me/3D3Jzxl

yllen · 2016-10-10 11:51:00

Have you look at the ticket after its creation? because group is added after the creation

Unit22 · 2016-10-11 06:02:02

group added after creation, yes
but i ask about change (modify, add, or something else) group after changing category - is it possible?

Unit22 · 2016-10-13 07:24:33

Sorry for disturbing
I'd like to know if the subj is possible

Of course, "the negative is the answer too"

yllen · 2016-10-17 11:34:32

When you change the category, new group will be added.
But GLPI is multi actors, so the change of a category don't delete or update existing groups assigned

Unit22 · 2016-10-19 06:51:43

Hmmm
in my case, no new group adding

yllen · 2016-10-19 20:04:00

What is your version of GLPI?

Unit22 · 2016-10-20 05:06:00

9.1

Unit22 · 2016-10-24 10:49:34

Can someone reproduce this behavior?

KKAdmin · 2016-10-25 10:24:09

It don't work for me to later asssign a category after creation. In creation process it works.

yllen · 2016-10-25 14:22:46

In 9.1 i confirm the bug: https://github.com/glpi-project/glpi/issues/1219

yllen · 2016-11-23 18:31:47

Mistake from me: group is only added in auto assign mode on ticket creation.
On update ticket, you must define a business rule based on category
Ticket on the roadmap stays for ehancement (auto assignation on change category)

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#1 2016-10-06 06:36:34

Auto assign a group after changing category

#2 2016-10-06 15:47:38

Re: Auto assign a group after changing category

#3 2016-10-07 04:46:45

Re: Auto assign a group after changing category

#4 2016-10-07 16:41:12

Re: Auto assign a group after changing category

#5 2016-10-08 07:05:18

Re: Auto assign a group after changing category

#6 2016-10-10 11:51:00

Re: Auto assign a group after changing category

#7 2016-10-11 06:02:02

Re: Auto assign a group after changing category

#8 2016-10-13 07:24:33

Re: Auto assign a group after changing category

#9 2016-10-17 11:34:32

Re: Auto assign a group after changing category

#10 2016-10-19 06:51:43

Re: Auto assign a group after changing category

#11 2016-10-19 20:04:00

Re: Auto assign a group after changing category

#12 2016-10-20 05:06:00

Re: Auto assign a group after changing category

#13 2016-10-24 10:49:34

Re: Auto assign a group after changing category

#14 2016-10-25 10:24:09

Re: Auto assign a group after changing category

#15 2016-10-25 14:22:46

Re: Auto assign a group after changing category

#16 2016-11-23 18:31:47

Re: Auto assign a group after changing category

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