Forum GLPI-Project

riassuncao

Member

Registered: 2016-08-08

Posts: 6

Business Rules not fired

We are facing problems with some rules not being aplied here.
When the ticket is created, we have business rules: to assign the ticket to group, to add requester groups, and to send an aproval request. But sometimes, even the ticket being created,  this rules has not been  applied and we have to apply the rules manually,
But when we use the “test rules engine” option, the rules are fired and we can observe that this problem is sporadic.
Any ideas?

klaucs

Member

Registered: 2016-07-27

Posts: 22

Re: Business Rules not fired

I'm facing the same issue...

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Business Rules not fired

Did you check ticket journal ?
Is you business rule on create action or update ?

If the user create ticket and fill on option after the creation this could be this situation.

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yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Business Rules not fired

For business rule, all rules are applied.
Have you other rules after your rule described in your post?

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riassuncao

Member

Registered: 2016-08-08

Posts: 6

Re: Business Rules not fired

I found out a solution here.
I have created a stored procedure which perform all operation we need and then an event to call this stored procedure.
I know that isn't the best solution but its enough for now.
Thanks for the answers.