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#1 2016-05-11 03:14:24

adrianeladeira
Member
Registered: 2016-04-12
Posts: 19

When update ticket type do not reset category if valid choice

User select "type"=incident and "category"=A. If user changes to "type"=request, the default value for category keep being "category"=A. It happens only in simplified interface, not in the standard one. If you sabe the ticket, system ables to have a "type" with a category not visible for it.


Adriane Ladeira
Support and Infrastructure Manager
Ramo Sistemas Digitais

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#2 2016-05-11 17:18:21

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: When update ticket type do not reset category if valid choice

Version of GLPI used?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2016-05-11 19:50:16

adrianeladeira
Member
Registered: 2016-04-12
Posts: 19

Re: When update ticket type do not reset category if valid choice

GLPI 0.90.1 e 0.90.3


Adriane Ladeira
Support and Infrastructure Manager
Ramo Sistemas Digitais

Offline

#4 2016-05-12 01:10:13

adrianeladeira
Member
Registered: 2016-04-12
Posts: 19

Re: When update ticket type do not reset category if valid choice

This is a critical issue for me. Because of this issue, it is possible to save a "Category" which does belong to the correct "Type".
Could someone help me, please!? Im driving crazy trying to change the php files to fix it...


Adriane Ladeira
Support and Infrastructure Manager
Ramo Sistemas Digitais

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#5 2016-05-12 15:48:37

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: When update ticket type do not reset category if valid choice


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#6 2016-05-12 15:50:08

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: When update ticket type do not reset category if valid choice


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#7 2016-05-12 16:01:10

adrianeladeira
Member
Registered: 2016-04-12
Posts: 19

Re: When update ticket type do not reset category if valid choice

Yllen, MANY MANY MANY THANKS!
It works properly now!

Adriane


Adriane Ladeira
Support and Infrastructure Manager
Ramo Sistemas Digitais

Offline

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