Forum GLPI-Project

droide

Member

Registered: 2016-04-19

Posts: 5

Error 500 with htmLawed

Hi,

I have an error on GLPI 0.85.4 and 0.90.3 on import email to tickets.

When I run the collector, the result is a blank page and error 500 with this Apache log :

PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /var/www/glpi/lib/htmlawed/htmLawed.php on line 218, referer: http://**.**.**.**/glpi/front/mailcollector.form.php?id=2

I try with the latest version of htmLawed lib, and it's the same problem.

Any idea ?

droide

Member

Registered: 2016-04-19

Posts: 5

Re: Error 500 with htmLawed

I pass the server to PHP7 and it's the same problem ...

Anyone have a solution ?

droide

Member

Registered: 2016-04-19

Posts: 5

Re: Error 500 with htmLawed

Nothing ???

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Error 500 with htmLawed

How many emails have your defined in the automatic action Mailgate?
What is php_value memory_limit?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

droide

Member

Registered: 2016-04-19

Posts: 5

Re: Error 500 with htmLawed

The value is 10. I try with 100 and 0, it's the same problem.

I think it comes from parsing problem between Gmail and htmlawed...

droide

Member

Registered: 2016-04-19

Posts: 5

Re: Error 500 with htmLawed

The php_value : memory_limit = 128M