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#1 2016-03-11 16:01:15
- stoatwblr
- Member
- Registered: 2014-04-13
- Posts: 118
Multiple assigned technicians (or not) - changed behaviour.
using glpi-0.90.1-3.el6.remi.noarch rpm
In this version, only one person can be assigned to a ticket - if you assign a new person the old one is removed.
Previous versions allowed multiple people to be "assigned to"
We need the previous behaviour. Have I overlooked a setting?
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#2 2016-03-11 16:56:43
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Multiple assigned technicians (or not) - changed behaviour.
This comportment is not in the .rpm.
You have it if you use Behavior plugin
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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#3 2016-03-11 17:53:38
- stoatwblr
- Member
- Registered: 2014-04-13
- Posts: 118
Re: Multiple assigned technicians (or not) - changed behaviour.
OK. version = 1.0
In that plugin: Single technician and group = no
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#4 2016-03-11 17:56:02
- stoatwblr
- Member
- Registered: 2014-04-13
- Posts: 118
Re: Multiple assigned technicians (or not) - changed behaviour.
Looking at the complaints, it appears to have started when I updated from 0.90
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#5 2016-03-11 20:04:06
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Multiple assigned technicians (or not) - changed behaviour.
I cannot reproduce
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
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#6 2016-03-11 20:22:26
- stoatwblr
- Member
- Registered: 2014-04-13
- Posts: 118
Re: Multiple assigned technicians (or not) - changed behaviour.
Is this controlled by "Single technician and group" or something else?
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#7 2016-03-11 20:29:30
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Multiple assigned technicians (or not) - changed behaviour.
yes it's this parameter in the configuration of the plugin
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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#8 2016-03-11 20:49:33
- stoatwblr
- Member
- Registered: 2014-04-13
- Posts: 118
Re: Multiple assigned technicians (or not) - changed behaviour.
I've tried it both an and off, but the same result.
Remi, are you using the plugin?
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