You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2015-12-24 10:46:59
- tiziano.sartori
- Member
- Registered: 2012-05-15
- Posts: 32
Unable to assign to Supplier
Version 0.90.1
When I try to assign a ticket to supplier, page reload correctly but assignment was not saved (ticket still in "new" status)
Offline
#2 2015-12-28 08:11:10
- shrek000
- Member
- Registered: 2013-10-26
- Posts: 50
Re: Unable to assign to Supplier
Assign the button "associate my self" ?
Offline
#3 2015-12-28 08:56:56
- tiziano.sartori
- Member
- Registered: 2012-05-15
- Posts: 32
Re: Unable to assign to Supplier
Yes, assign to my self or assign to user/group work correctly
Offline
#4 2015-12-28 09:11:03
- shrek000
- Member
- Registered: 2013-10-26
- Posts: 50
Re: Unable to assign to Supplier
We have the same problem, version 0.90.1
Offline
#5 2015-12-28 10:55:36
- btry
- Moderator
- Registered: 2015-10-01
- Posts: 605
Re: Unable to assign to Supplier
Hi
I do not reproduce (on a fresh and empty glpi setup). Maybe I misunderstand the issue. Can you tell steps to reproduce, and tell if you got ticket templates enabled on categories or entities ?
No support with MP - Always run an upgrade task on a testing instance before running it on production! Always backup before any upgrade task!
Offline
#6 2015-12-28 18:22:02
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,287
Re: Unable to assign to Supplier
Hi,
with my 0.90.1 (out of the box) it works.
do you use entities ?
does supplier have rights on ticket entity ?
do you see supplier in dropdown ?
do you use plugins ( behaviors )?
can you assign ticket to several techs and groups ?
Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9
Offline
#7 2015-12-29 07:42:59
- shrek000
- Member
- Registered: 2013-10-26
- Posts: 50
Re: Unable to assign to Supplier
>do you use entities ?
Yes
>does supplier have rights on ticket entity ?
Yes
>do you see supplier in dropdown ?
Yes
>do you use plugins ( behaviors )?
No
>can you assign ticket to several techs and groups ?
yes
the problem was solved as follows:
enable "Administration > Profiles > Profile name > Assistance > Tickets: Update"
Offline
#8 2015-12-29 11:57:34
- shrek000
- Member
- Registered: 2013-10-26
- Posts: 50
Re: Unable to assign to Supplier
but after activating this setting, the technician can edit the assigned tickets and what is bad.
specialist can change the description of the tickets
Offline
#9 2016-01-04 18:41:25
- tiziano.sartori
- Member
- Registered: 2012-05-15
- Posts: 32
Re: Unable to assign to Supplier
>do you use entities ?
Yes
>does supplier have rights on ticket entity ?
No
>do you see supplier in dropdown ?
Yes
>do you use plugins ( behaviors )?
No
>can you assign ticket to several techs and groups ?
yes
Last edited by tiziano.sartori (2016-01-07 17:40:38)
Offline
#10 2016-01-13 17:55:36
- tiziano.sartori
- Member
- Registered: 2012-05-15
- Posts: 32
Re: Unable to assign to Supplier
I think the problem are entities
Offline
#11 2016-01-15 14:40:26
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Unable to assign to Supplier
I confirm the bug: https://github.com/glpi-project/glpi/issues/377
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#12 2016-01-15 14:49:52
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Unable to assign to Supplier
Corrigé
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#13 2016-01-16 10:09:22
- tiziano.sartori
- Member
- Registered: 2012-05-15
- Posts: 32
Re: Unable to assign to Supplier
Good job
Thank you very much!
Offline
Pages: 1