Forum GLPI-Project

Alexandre.Monetto

Member

Registered: 2015-12-10

Posts: 2

GLPI request without user assign

Hy Guys,

I'm using GLPI - Version 0.9 and I can see now there are some requests coming without an user assign.

I was looking for some special configuration in request window or something where I could force user to fill this field, but haven't found yet.

Could you please advise me how to proceed?

Thanks in advance

Regards
Alex

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: GLPI request without user assign

Which kind or requests?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: GLPI request without user assign

Hi,
you can set ticket templates with mandatory fields or use some rules for assign tickets  (or both)

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

Alexandre.Monetto

Member

Registered: 2015-12-10

Posts: 2

Re: GLPI request without user assign

tks for the replies.
We are checking the second one and seems to be ok.