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#1 2014-08-26 15:39:06

Mr.Sfigatto
Member
Registered: 2014-02-04
Posts: 102

Reply to followup

Once I reply to some followup by email I get this text at the top of the followup in glpi

GLPI #0003993] New ticket ti ha inviato un file con WeTransfer <!-- /* Font Definitions */ @font-face     {font-family:"Cambria Math";     panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face     {font-family:Calibri;     panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal     {margin:0cm;     margin-bottom:.0001pt;     font-size:12.0pt;     font-family:"Times New Roman","serif";} a:link, span.MsoHyperlink     {mso-style-priority:99;     color:blue;     text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed     {mso-style-priority:99;     color:purple;     text-decoration:underline;} p     {mso-style-priority:99;     mso-margin-top-alt:auto;     margin-right:0cm;     mso-margin-bottom-alt:auto;     margin-left:0cm;     font-size:12.0pt;     font-family:"Times New Roman","serif";} p.description, li.description, div.description     {mso-style-name:description;     mso-margin-top-alt:auto;     margin-right:0cm;     mso-margin-bottom-alt:auto;     margin-left:0cm;     font-size:12.0pt;     font-family:"Times New Roman","serif";} span.StileMessaggioDiPostaElettronica20     {mso-style-type:personal-reply;     font-family:"Calibri","sans-serif";     color:#1F497D;} .MsoChpDefault     {mso-style-type:export-only;     font-size:10.0pt;} @page WordSection1     {size:612.0pt 792.0pt;     margin:70.85pt 2.0cm 2.0cm 2.0cm;} div.WordSection1     {page:WordSection1;} --><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif] --><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif] -->  

The email client I'm using is MS Outlook.

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#2 2014-08-26 15:44:11

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Reply to followup

Could you give us more details about contains of the message you send ?
Where do you put your respond ?


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#3 2014-08-26 15:54:06

Mr.Sfigatto
Member
Registered: 2014-02-04
Posts: 102

Re: Reply to followup

I put the text outside the string (=-=-=-= To answer by email, write above this line =-=-=-= ).

I just replied to a ticket notification with some text in order to test the followup functionality.

I can forward the email to you if you need

Last edited by Mr.Sfigatto (2014-08-26 15:54:53)

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#4 2014-08-26 16:00:48

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Reply to followup

Maybe it is an outlook formatting ? which is not correctly strip by GLPI.

Will try to reproduce.
Could you paste here the source code of the mail send ?


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#5 2014-08-26 16:07:47

Mr.Sfigatto
Member
Registered: 2014-02-04
Posts: 102

Re: Reply to followup

course

<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><title>[GLPI #0003994] New ticket teeest semplice</title><style><!--
/* Font Definitions */
@font-face
    {font-family:"Cambria Math";
    panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
    {font-family:Calibri;
    panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
    {margin:0cm;
    margin-bottom:.0001pt;
    font-size:12.0pt;
    font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
    {mso-style-priority:99;
    color:blue;
    text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
    {mso-style-priority:99;
    color:purple;
    text-decoration:underline;}
p
    {mso-style-priority:99;
    mso-margin-top-alt:auto;
    margin-right:0cm;
    mso-margin-bottom-alt:auto;
    margin-left:0cm;
    font-size:12.0pt;
    font-family:"Times New Roman","serif";}
p.description, li.description, div.description
    {mso-style-name:description;
    mso-margin-top-alt:auto;
    margin-right:0cm;
    mso-margin-bottom-alt:auto;
    margin-left:0cm;
    font-size:12.0pt;
    font-family:"Times New Roman","serif";}
span.StileMessaggioDiPostaElettronica20
    {mso-style-type:personal-reply;
    font-family:"Calibri","sans-serif";
    color:#1F497D;}
.MsoChpDefault
    {mso-style-type:export-only;
    font-size:10.0pt;}
@page WordSection1
    {size:612.0pt 792.0pt;
    margin:70.85pt 2.0cm 2.0cm 2.0cm;}
div.WordSection1
    {page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=IT link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>Cosa?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Da:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> helpdesk [mailto:helpdesk@iwsconsulting.it] <br><b>Inviato:</b> martedì 26 agosto 2014 15:40<br><b>A:</b> Macone Marco<br><b>Oggetto:</b> [GLPI #0003994] New ticket teeest semplice<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>=-=-=-= To answer by email, write above this line =-=-=-= <br><br><br><o:p></o:p></p><div><p class=MsoNormal>URL : <a href="http://glpi-svi.group.global/index.php?redirect=ticket_3994&amp;noAUTO=1">http://glpi-svi.group.global/index.php?redirect=ticket_3994&amp;noAUTO=1</a> <o:p></o:p></p></div><p class=description><strong>Ticket: Description</strong><o:p></o:p></p><p><b><u><span style='color:#8B8C8F'>Title</span></u></b>&nbsp;:teeest semplice <br><b><u><span style='color:#8B8C8F'>Requesters</span></u></b>&nbsp;: Macone Marco <br><b><u><span style='color:#8B8C8F'>Opening date</span></u></b>&nbsp;:26-08-2014 15:39 <br><b><u><span style='color:#8B8C8F'>Closing date</span></u></b>&nbsp;: <br><b><u><span style='color:#8B8C8F'>Request source</span></u></b>&nbsp;:E-Mail<br><br><br><b><u><span style='color:#8B8C8F'>Status </span></u></b>&nbsp;: New<br><br><b><u><span style='color:#8B8C8F'>Urgency</span></u></b>&nbsp;: Medium<br><b><u><span style='color:#8B8C8F'>Impact</span></u></b>&nbsp;: Medium<br><b><u><span style='color:#8B8C8F'>Priority</span></u></b>&nbsp;: Medium <br><br>No defined category <br><b><u><span style='color:#8B8C8F'>Description</span></u></b>&nbsp;: <br><br>Le informazioni contenute in questo messaggio e negli eventuali allegati possono essere di natura riservata e confidenziale e sono indirizzate unicamente al destinatario. Qualora non ne siate il destinatario, vi è fatto divieto di utilizzare, copiare, divulgare o intraprendere qualsiasi azione basata su questo messaggio, sui suoi allegati o sulle informazioni in essi contenute. Se avete ricevuto questo messaggio per errore, Vi preghiamo di comunicare immediatamente al mittente l'accaduto e di cancellare il messaggio e i suoi eventuali allegati. Le dichiarazioni contenute nel presente messaggio nonché nei suoi eventuali allegati devono essere attribuite esclusivamente al mittente e non possono essere considerate come trasmesse o autorizzate da Salini Impregilo S.p.A.; le medesime dichiarazioni non impegnano Salini Impregilo S.p.A. nei confronti del destinatario o di terzi. Salini Impregilo S.p.A. non si assume alcuna responsabilità per eventuali intercettazioni, modifiche o danneggiamenti del presente messaggio. In ogni caso, Salini Impregilo S.p.A. si dissocia da qualsiasi affermazione o opinione contenute nei messaggi inviati dalla propria rete che non siano strettamente inerenti all'attività della stessa. <br><br>This message may contain information that is confidential and is being sent exclusively to the Recipient. If you are not the designated Recipient, you are prohibited from utilizing, copying or divulging the information contained in this message and in its attachments, if any, or taking any action whatsoever on the basis of the information herein. If you have received this message by mistake, we ask you to kindly inform the Sender and to delete the message and any attachment. The declarations and attachments to this message are attributable exclusively to the Sender and cannot be considered either as authorized or transmitted by Salini Impregilo S.p.A.; such declarations or attachments do not bind Salini Impregilo S.p.A. to the addressee or to third parties. Salini Impregilo S.p.A. assumes no responsibility for any interception, modification or damage to this message. It is understood that, with regard to the messages sent by its network, Salini Impregilo S.p.A. is not responsible for any statements made or opinions expressed that are not strictly related to Salini Impregilo S.p.A.&amp;rsquo;s operations. <br><br>#o#<br><br>--- #o# ---<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><p class=MsoNormal>Number of followups&nbsp;: 0<o:p></o:p></p></div><div><p class=MsoNormal>Number of tasks&nbsp;: 0<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br>-- <br>Helpdesk<br>Automatically generated by GLPI 0.85<br><br>=_=_=_= To answer by email, write under this line =_=_=_= <o:p></o:p></p></div></body></html>

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#6 2014-08-27 09:17:56

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Reply to followup


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#7 2014-08-27 09:31:18

Mr.Sfigatto
Member
Registered: 2014-02-04
Posts: 102

Re: Reply to followup

Great!.. It is working fine!

Many many Thanks!

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#8 2014-08-27 09:31:48

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Reply to followup

Ok I close this one


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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