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#1 2013-02-26 14:39:41

chris.gralike@amis.nl
Member
From: NL
Registered: 2013-02-26
Posts: 13
Website

External Ticket number recognition

Hi GLPI,

First I would like to compliment GLPI on its CMDB implementation. At the moment the system is covering about 70% of the staff needs. I our case it would have been about 90% if the system supported means for external CMDB coupling.

Alternative (commercial systems) are offering so called "External Ticket Number Recognition" solutions to incorporate 3rd party CMDB solutions in the support chain.

I think it would be a major improvement in your current CMDB implementations. 

Anyway,
My 2 cents, and good luck on the project!

Rgrds, Chris


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#2 2013-09-24 20:10:01

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: External Ticket number recognition

Thanks for your encouragements.

I create a ticket for this feature.

It needs a strong analyse.

Best regards,


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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