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We had been working with GLPI for a couple of years. It´s integrated with OCS and everything run smoothly. Last week, I upgraded GLPI to version 0.80, and I am really impressed with the new features of this version and I am willing to use them.
I am very interested on sending Customer Satisfaction Surveys to internal users, however it seems that this feature is not working or its misconfigured (I will attach a couple of screenshots showing its configuration).
I was wondering if there something wrong or missing with regard to Satisfaction config.
Server setup:
GLPI 0.80 (/glpi => /usr/share/glpi)
Server
Operating Systems : Linux delta 2.6.32-31-server #61-Ubuntu SMP Fri Apr 8 19:44:42 UTC 2011 x86_64
PHP 5.3.2-1ubuntu4.9 (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date,dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, mysql,
mysqli, openssl, pcre, pdo_mysql, posix, session, shmop, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx,xml, xmlreader, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="0" safe_mode="" session.save_handler="files" post_max_size="35M"
upload_max_filesize="25M"
Software: Apache/2.2.14 (Ubuntu) (Apache/2.2.14 (Ubuntu) Server at delta Port 80)
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.71 Safari/534.24
MySQL: 5.1.41-3ubuntu12.10 (root@localhost/glpi)
../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK
LDAP directory
Server:
Mysql replicate
Active : No
Notifications / Mail Receiver
Way of sending emails: SMTP (x.x.x.x)
Mail Receiver
OCS Inventory NG
Host for the OCSNG database : 'localhost', Connection to OCSNG database successful, Use the OCSNG software dictionary : 1
Plugins list
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Is there any documentation available about how to configure customer satisfaction surveys?
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First : if you want that GLPI can generate a customer satisfaction survey, the ticket but have Solved status.
So if the value of automatic closing of solved tickets after is 0 day, you never can have the survey.
Second : in your screenshot, run mode is GLPI, so you must navigate in GLPI to activate the automatic action
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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Thank you for your response Yllen. I will appreciate if you explain better the following statement in your post:
Second : in your screenshot, run mode is GLPI, so you must navigate in GLPI to activate the automatic action
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If you don't use cli , it means that GLPI use a pseudo cron. The pseudo cron will function only if there is enough activity on GLPI on increment time.
JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au projet GLPI : Soutenir
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hi everybody!...
im have a problem with the Customer Satisfaction Surveys, everitings working fine, but this new feature is not working yet.....
in the "satisfaction" opcion whith the user login it appears "not generated survey"
some idea? in the automatic actions logs appears....:
Fecha Duración total Cantidad Descripción
16-06-2011 13:17 4.678s 2 Action completed, fully processed
16-06-2011 10:47 0.365s 0 Action completed, no processing required
15-06-2011 22:59 0.435s 0 Action completed, no processing required
15-06-2011 13:12 0.316s 0 Action completed, no processing required
15-06-2011 12:44 0.284s 0 Action completed, no processing required
14-06-2011 16:15 0.303s 0 Action completed, no processing required
13-06-2011 10:44 0.342s 0 Action completed, no processing required
10-06-2011 20:58 0.201s 0 Action completed, no processing required
best regards!..!.....
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Have you tickets with closed status ?
Parameters of satisfaction survey ?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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yllen thanks for the answer! ….
no, the status is "solved" the config is...
cretae survey after 1 days
rate to trigger survey 100%
for tickets closed after 17/06/2011 09:20
and... in the support config:
automatic closing of solved tickets after 2 days
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As long as your tickets will not be closed, the survey will not be generated
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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How do we configure external surveys? Is there a wiki page for this or are there some pre-configured templates to use for the URL?
Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1
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You configure external survey in the configuration of your entity.
For the URL, you have the list of tags that you can add near the field.
The format is like http://yourserver/your application/your page?[tagneeded]&[othertag]
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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thank you for the quick response! I think I'm having trouble understanding the "your page"? portion. Is this an existing page, like ticket.form.php and then we add the tags?
or is the "your page" new/custom pages that we create from scratch?
any examples and/or samples you can provide would be great.
Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1
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Your page means the address of your survey in your external server
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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tnks yllen for the answer, but, the ticket is closed and the ticket it appears "no generated survey" in the satisfaction menu. some tickets appears the satisfaction menu (stars) and, in the statistics menu appears (in the satisfaction graphic) opened (6) and answers (4) im generated some test tickets and not generated satisfaction survey....
thanks for everything
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If you configure external survey, there will be no generation of survey in GLPI, only a mail with an external link
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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Hello All.
I have problems with the survey of satisfaction, creating a ticket, assign and close in the survey said: Survey not generated.
What is this? Help please.
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The survey is generated by a cron task, according to the configuration (rate and delay)
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If your ticket is closed, and if you have configured the entity of that ticket to send the survey email 100% of the time, you should be able to the trigger an email to go out to the requester by navigating to
Setup --> Automatic Actions ---> createinquest
On the "Statistics" tab in the main section on the bottom right you should see "Next Run". Click the "Execute" link.
That is how I forced a test survey to go out. We are not using this in production.
I think some of the previous posts may have also alluded to the idea that you want to customize the survey. I have not seen that, nor have I dug into the code to look at changing the survey. I don't believe there is any flexibility beyond going to an outside system for a custom survey (unless you want to hack the code and submit a patch).
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Hello!
I use glpi v 0.80.5 and i still can't understand how to create customer satisfaction surveys
Ticket type is "Solved". Tickets close automatically after 1 day. But no satisfaction survey has created
Could you please help me
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I use glpi v 0.80.5 and i still can't understand how to create customer satisfaction surveys too.
Where I can find this parameters ?
cretae survey after 1 days
rate to trigger survey 100%
for tickets closed after 17/06/2011 09:20
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In the entity form (Helpdesk tab)
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thanks a lot for help
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