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scarletTornado

Member

Registered: 2024-04-12

Posts: 19

[SOLVED]Plugin development: associate plugin types to a ticket

I tried adding my plugin type to the 'ticket_types' array through the following code:

$CFG_GLPI["ticket_types"] += [
         PluginAssetlistAssetlist::class
]; 

Still, my class isn't showing in the item dropdown when creating a ticket.

Last edited by scarletTornado (2024-04-29 17:49:58)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,430

Website

Re: [SOLVED]Plugin development: associate plugin types to a ticket

Did you add this type to the list of itemtypes allowed to be associated with tickets? There is a per-profile option for this on the Assistance tab of the profile form.

---

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scarletTornado

Member

Registered: 2024-04-12

Posts: 19

Re: [SOLVED]Plugin development: associate plugin types to a ticket

I changed the code declaration to the following so the class could be detected. But still it is not appearing in the dropdown. I also declared it in the ticket types on the Assistant tab from the profile page.

$CFG_GLPI["ticket_types"][] = PluginAssetlistAssetlist::class;

Last edited by scarletTornado (2024-04-26 08:50:49)

scarletTornado

Member

Registered: 2024-04-12

Posts: 19

Re: [SOLVED]Plugin development: associate plugin types to a ticket

Still trying to find out the problem. I'll leave clear what's happening:
1. I defined all my classes in the "inc" folder. Each one has her name preceded by "PluginAssetlist".
2. The only class I want to associate to a ticket has been inserted in the "ticket_types" array through the following code.

$CFG_GLPI["ticket_types"][] = PluginAssetlistAssetlist::class;

3. After that I moved to the "Assistance" tab of one available user profile and added my class to it. It appeared with the name "Assetlists" (getTypeName() method invoked). I saved the changes and moved to the "/front/ticket.form.php" file. In the dropdown of items which can be associated to the ticket doesn't appear my class though.

Note: I just discovered that I can associate the object to the ticket if I create the ticket directly from the "Ticket" tab of my plugin object.

Last edited by scarletTornado (2024-04-29 13:48:19)

scarletTornado

Member

Registered: 2024-04-12

Posts: 19

Re: [SOLVED]Plugin development: associate plugin types to a ticket

Nevermind, I found out there's a hook called "assign_to_ticket". Basically, in your setup php you have to declare your plugin in the "assign_to_ticket" array with your plugin name as the key.

$PLUGIN_HOOKS['assign_to_ticket']['assetlist'] = "";    // Value isn't used

Later in your hook.php you declare a function like the following which returns an array with the different classes as keys and their representation in the dropdown as the values so they can be shown.

function plugin_assetlist_AssignToTicket() {
   return [
      PluginAssetlistAssetlist::class => PluginAssetlistAssetlist::getTypeName()
   ];
}