how to make email mandatory and remove incident ?

julie23 · 2022-04-21 10:52:00

Hello,

I did a big job in notification system so i want to be sure that user have all updates. For this i need them to add an email.

So when they are doing a ticket, i would like to make "email" mandatory field.

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Second thing : i would like to remove "incident" in type. I'm nearly sure this cant be done unless direct code edit but if you can at least tell me which file i have to edit, it will be greatly appreciated
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Picture here : h*ttps://ibb.co/Ct8SS3Z

Last edited by julie23 (2022-04-21 10:52:21)

cconard96 · 2022-04-21 13:50:08

Please have a look into Ticket Templates to define mandatory and pre-defined fields.

https://glpi-user-documentation.readthe … -templates

They can be accessed by a button at the top of the Tickets page. You can then assign templates by entity, profile or specific user to customize their ticket creation forms.

For setting a default template for a profile:

https://glpi-user-documentation.readthe … ermissions

julie23 · 2022-04-21 22:29:31

cconard96 wrote:

Please have a look into Ticket Templates to define mandatory and pre-defined fields.
h*ttps://glpi-user-documentation.readthedocs.io/fr/latest/modules/overview/templates.html#ticket-templates
They can be accessed by a button at the top of the Tickets page. You can then assign templates by entity, profile or specific user to customize their ticket creation forms.
For setting a default template for a profile:
h*ttps://glpi-user-documentation.readthedocs.io/fr/latest/modules/administration/profiles/assistancetab.html#associations-permissions

Mmm i don't understand. My question is to remove Incident (from the field where you have Incident and request). The other question is to make email mandatory when a ticket is submited.

I did a lot in mandatory field but email isnt there. Same about removing incident i don't see a way without doing custome code

Am i wrong ? (i use glpi 9.5 )

Last edited by julie23 (2022-04-21 22:32:47)

WebGreg · 2022-04-21 23:37:34

In my opinion you cannot. But you can do a workaround. Business rules for tickets (front/ruleticket.php) and set - if category .... than action set type as request.

julie23 · 2022-04-22 11:51:11

WebGreg wrote:

In my opinion you cannot. But you can do a workaround. Business rules for tickets (front/ruleticket.php) and set - if category .... than action set type as request.

But with this it will be still selectable (i think ?). Actually the best thing i found is to force the field to select request as defaut... but if you click agan , "incident" is still there...

Isnt it possible to // some line of code ?

Btw what about email mandatory in ticket ?

julie23 · 2022-04-22 12:21:50

Ok i found about my first question :

// self::INCIDENT_TYPE => __('Incident')

line 3321 in ticket.class.php

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I guess it's possible to put somethiing like "is mandatory" to make email mandatory ? Anyone to help on this ?

WebGreg · 2022-04-22 16:38:07

No, if the category is mandatory and you do not allow the incident. Or otherwise - yes, but the user has to select a category that will change on request.
The rule sets the type after the user sends the ticket, so even if it sends as an incident - the ticket will be registered as request.

Changing the source is a bad idea IMO.

Last edited by WebGreg (2022-04-22 16:39:06)

cconard96 · 2022-04-25 01:12:46

My comment was implying that you could make the type predefined to be "Incident" and also make it a hidden field. That should make them all incidents.

I am not sure what field you are referring to as "Email".

WebGreg · 2022-04-25 08:00:50

cconard96 wrote:

My comment was implying that you could make the type predefined to be "Incident" and also make it a hidden field. That should make them all incidents.

Are you sure about that? I don't see the type in the hidden fields.

cconard96 · 2022-04-26 02:23:11

Indeed, I thought it was there but I double checked now and it is not.

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#1 2022-04-21 10:52:00

how to make email mandatory and remove incident ?

#2 2022-04-21 13:50:08

Re: how to make email mandatory and remove incident ?

#3 2022-04-21 22:29:31

Re: how to make email mandatory and remove incident ?

#4 2022-04-21 23:37:34

Re: how to make email mandatory and remove incident ?

#5 2022-04-22 11:51:11

Re: how to make email mandatory and remove incident ?

#6 2022-04-22 12:21:50

Re: how to make email mandatory and remove incident ?

#7 2022-04-22 16:38:07

Re: how to make email mandatory and remove incident ?

#8 2022-04-25 01:12:46

Re: how to make email mandatory and remove incident ?

#9 2022-04-25 08:00:50

Re: how to make email mandatory and remove incident ?

#10 2022-04-26 02:23:11

Re: how to make email mandatory and remove incident ?

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