New user technician didn't appear in Ticket's "Assigned to" Dropdown

snagits · 2021-07-29 12:17:44

Hi,

I create new user as technician. when I tried to create ticket, the name of new technician didn't appear in dropdown. This dropdown only shown three users (glpi, normal, and tech).
Can anyone help me please to configure this userso that it appears in dropdown.
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Thank you

Last edited by snagits (2021-07-29 12:24:22)

RESILIANS · 2021-07-29 15:28:22

Can you please show us the user profil settings ?

snagits · 2021-07-29 16:43:15

RESILIANS wrote:

Can you please show us the user profil settings ?

Do you mean this screenshot?

or this screenshot?

CCL_FR-IT · 2021-07-30 11:27:27

Hello,

From your scrennshot, it seems that you have multiple entity. Are you sure that your new technician have this role for the Root entity (where your ticket will be created in your screenshot) ?

snagits · 2021-07-30 14:23:07

CCL_FR-IT wrote:

Hello,
From your scrennshot, it seems that you have multiple entity. Are you sure that your new technician have this role for the Root entity (where your ticket will be created in your screenshot) ?

Hi,

First of all, I'm at the stage of learning to understand about glpi, so I'm going to have a little trouble understanding what you want to ask me. the following is a screenshot of the new technician's authorization that I made. Is this information that you want to ask me?

Last edited by snagits (2021-07-30 14:23:39)

snagits · 2021-08-02 03:38:17

snagits wrote:

Hi,
First of all, I'm at the stage of learning to understand about glpi, so I'm going to have a little trouble understanding what you want to ask me. the following is a screenshot of the new technician's authorization that I made. Is this information that you want to ask me?

Hi,

Can anyone help me on this? Or is it because I'm using the free version so it only shows 1 technician?

CCL_FR-IT · 2021-08-02 16:47:13

Hello,

I do not see any reason of why it is not working. As long of the Profiles grant "Beeing in charge" on the requested Entity, it should be working.

Have you try to connect with this Technician prior to assign him a ticket ? Maybe the affectation is not really active (but it is just a guess).

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#1 2021-07-29 12:17:44

New user technician didn't appear in Ticket's "Assigned to" Dropdown

#2 2021-07-29 15:28:22

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

#3 2021-07-29 16:43:15

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

#4 2021-07-30 11:27:27

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

#5 2021-07-30 14:23:07

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

#6 2021-08-02 03:38:17

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

#7 2021-08-02 16:47:13

Re: New user technician didn't appear in Ticket's "Assigned to" Dropdown

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