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#1 2021-06-03 18:01:57

saumyajit
Member
Registered: 2016-05-05
Posts: 11

ticket created through webservice not reflecting on additinal fields

Hi,

in my setup automatic tickets are getting created through 'webservice' plugin. But the ticket ids are not reflecting on additional field table (glpi_plugin_fields_ticketadditionalinfos in my case ) in glpi database, while manually created tickets are visible in table. PFB for details

    MariaDB [glpi955]> select * from glpi_plugin_fields_ticketadditionalinfos \G;
    *************************** 1. row ***************************
    id: 1
    items_id: 2
    itemtype: Ticket
    plugin_fields_containers_id: 1
    customerfield:
    cihostnamefield:
    productfield:
    ciipfield:
    productversionfield:
    ciownerfield:
    environmentfield:
    *************************** 2. row ***************************
    id: 2
    items_id: 10
    itemtype: Ticket
    plugin_fields_containers_id: 1
    customerfield:
    cihostnamefield:
    productfield:
    ciipfield:
    productversionfield:
    ciownerfield:
    environmentfield:
    2 rows in set (0.000 sec)

ERROR: No query specified

MariaDB [glpi955]>



the user, used to create auto ticket is having 'Admin' profile assigned & have 'Write' access on the plugin.



kindly help to fix this issue

### Plugin details

    fields Name: Additional Fields Version: 1.12.6 State: Enabled
    behaviors Name: Behaviours Version: 2.5.0 State: Enabled
    formcreator Name: Form Creator Version: 2.11.3 State: Enabled
    mreporting Name: More Reporting Version: 1.7.3 State: Enabled
    moreticket Name: More ticket Version: 1.6.1 State: Enabled
    mydashboard Name: My Dashboard Version: 1.8.1 State: Enabled
    timezones Name: Timezones Version: 2.5.2 State: Enabled
    webservices Name: Web Services Version: 2.1.0 State: Enabled

Operating system: Linux 3.10.0-1160.15.2.el7.x86_64
PHP: 7.4.19
Web: Apache/2.4.6 () OpenSSL/1.0.2k-fips PHP/7.4.19 ()
DB: MariaDB Server V-10.4.4


More details are available on https://github.com/pluginsGLPI/fields/issues/443

Last edited by saumyajit (2021-06-03 18:02:46)

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