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#1 2021-05-11 11:33:38

lcb-support
Member
Registered: 2021-05-03
Posts: 3

Resolution time for the simplified interface

Hello everyone,

I'm contacting you regarding the management of the resolution time.

Is it possible to add an automatic and/or required resolution time when creating a ticket with a simplified interface?

I am using version 9.5.3 of GLPI.

Thank you and have a nice day.

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#2 2021-05-12 21:49:25

oj69
Member
From: Somewhere in the cloud
Registered: 2021-02-01
Posts: 157

Re: Resolution time for the simplified interface

Using SLA for some software categories ?

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#3 2021-05-18 14:55:38

lcb-support
Member
Registered: 2021-05-03
Posts: 3

Re: Resolution time for the simplified interface

Hello,

No, I don't use SLA.

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