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#1 2021-05-05 13:51:39

reco326
Member
Registered: 2021-01-25
Posts: 1

License and periferical warranty email not working

Hi all, I need your help..

I'm setting two cases when I want to receive an email: Alarms on financial and administrative information and license expiration.
I have set all the "automatic action" in CLI run mode and cron.log show the following:

2021-05-05 12:30:02 [@glpi]
Esterno #1: Avvia contract
2021-05-05 12:30:02 [@glpi]
Esterno #2: Avvia software
2021-05-05 12:30:02 [@glpi]
Esterno #3: Avvia checkdbreplicate
2021-05-05 12:30:02 [@glpi]
Esterno #4: Avvia slaticket
2021-05-05 12:30:02 [@glpi]
Esterno #5: Avvia planningrecall
2021-05-05 12:30:02 [@glpi]
Esterno #6: Avvia mailgate
2021-05-05 12:30:02 [@glpi]
Esterno #7: Avvia graph
2021-05-05 12:30:02 [@glpi]
Esterno #8: Avvia reservation
2021-05-05 12:30:02 [@glpi]
Esterno #9: Avvia ticketrecurrent
2021-05-05 13:00:01 [@glpi]
Esterno #1: Avvia checkdbreplicate
2021-05-05 13:00:01 [@glpi]
Esterno #2: Avvia slaticket
2021-05-05 13:00:01 [@glpi]
Esterno #3: Avvia planningrecall
2021-05-05 13:00:01 [@glpi]
Esterno #4: Avvia mailgate

I also set 4 entities

root entity with

Financial and administrative information:
Alarms on financial and administrative information= yes   
Default value= Warranty expiration date
Send financial and administrative information alarms before= No

Licenses:
Alarms on expired licenses = yes   
Send license alarms before    = No

root entity + advice before 1 day

Financial and administrative information:
Alarms on financial and administrative information= inheritance of the parent entity
Default value= inheritance of the parent entity
Send financial and administrative information alarms before= 1 days

Licenses:
Alarms on expired licenses = inheritance of the parent entity
Send license alarms before    = 1 days

root entity + advice before 5 day

Financial and administrative information:
Alarms on financial and administrative information= inheritance of the parent entity
Default value= inheritance of the parent entity
Send financial and administrative information alarms before= 5 days

Licenses:
Alarms on expired licenses = inheritance of the parent entity
Send license alarms before    = 5 days

root entity + advice before 7 day

Financial and administrative information:
Alarms on financial and administrative information= inheritance of the parent entity
Default value= inheritance of the parent entity
Send financial and administrative information alarms before= 7 days

Licenses:
Alarms on expired licenses = inheritance of the parent entity
Send license alarms before    = 7 days

after all, obviously, I have created a few licenses and a peripherical with few different dates (05/05/2021, 07/05/2021) but I continue to not receive any emails (test email work fine)

What is wrong, I'm missing something?

thanks in advance



GLPI 9.5.5

Operating system: Linux glpi 5.4.0-72-generic #80~18.04.1-Ubuntu SMP Mon Apr 12 23:26:25 UTC 2021 x86_64
PHP 7.3.19-1~deb10u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M"
Software: Apache/2.4.38 (Debian) (Apache/2.4.38 (Debian) Server at 192.168.50.46 Port 80)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
Server Software: MySQL Community Server (GPL)
    Server Version: 5.7.23
    Server SQL Mode:
    Parameters: glpi_user@mysql/glpidb
    Host info: mysql via TCP/IP

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