You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2020-09-17 15:38:40

passalacqua
Member
Registered: 2020-09-03
Posts: 8

Tickets incoming of Outlook not import images

Hi guys, i need some help to fix this.

After updated GLPI of 9.4.3 for 9.5.1, this problem was occurs only when sending a new ticket by e-mail using program Outlook 2010, 2013, 2016
I did some tests using another e-mails managers, like Thunderbird and Webmail.
And the conclusions is:

Send e-mail with images on the body of message by Outlook > GLPI NOT RECEIVE (but the mailbox receive normally the images)
Send e-mail with images on the body of message by Thunderbird> GLPI RECEIVE
Send e-mail with images on the body of message by Webmail>GLPI RECEIVE

But...

Send e-mail with images on attach by Outlook > GLPI RECEIVE
Send e-mail with images on attach by Thunderbird> GLPI RECEIVE
Send e-mail with images on attach by Webmail> GLPI RECEIVE

Below a example:

Example

Offline

#2 2020-09-17 20:51:40

Zakharov69
Member
Registered: 2017-11-17
Posts: 36

Re: Tickets incoming of Outlook not import images

Same problem

Offline

#3 2020-09-21 15:20:31

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Re: Tickets incoming of Outlook not import images

Good Morning,
I believe this link below will help you.

https://github.com/glpi-project/glpi/pu … 3aa10fd8e3


Márcio Machado
Brasília-DF / Brasil

Offline

#4 2020-09-22 14:18:56

Zakharov69
Member
Registered: 2017-11-17
Posts: 36

Re: Tickets incoming of Outlook not import images

Maybe a stupid question, but ...
What is the MailCollector.php file, where to get it and where to put it ????

Offline

#5 2020-09-22 20:01:24

passalacqua
Member
Registered: 2020-09-03
Posts: 8

Re: Tickets incoming of Outlook not import images

Zakharov69 wrote:

Maybe a stupid question, but ...
What is the MailCollector.php file, where to get it and where to put it ????

Hi! I believe what this files is to make tests..

Check this link:  github.com/glpi-project/glpi/issues/7984

Offline

#6 2020-09-23 07:30:54

Zakharov69
Member
Registered: 2017-11-17
Posts: 36

Re: Tickets incoming of Outlook not import images

Hmm, strange. The patch was applied. Images are attached, but not all.
https://prnt.sc/um8apk

Offline

#7 2020-09-23 08:33:05

Zakharov69
Member
Registered: 2017-11-17
Posts: 36

Re: Tickets incoming of Outlook not import images

OU! Everything was decided!

Offline

#8 2020-09-25 00:19:53

passalacqua
Member
Registered: 2020-09-03
Posts: 8

Re: Tickets incoming of Outlook not import images

I'm helping the programmer on this git above, testing the updates what him made

Offline

#9 2020-10-06 15:13:31

passalacqua
Member
Registered: 2020-09-03
Posts: 8

Re: Tickets incoming of Outlook not import images

mikeduke1290 wrote:

Try this :-
Go to the File tab, click Options, and select Trust Center. Click Trust Center Settings, under the section Microsoft Outlook Trust Center. Clear the checkbox against Don't download pictures automatically in HTML e-mail messages or RSS items.

Unsucess.. Didnt work, i will wait the new official update

Offline

Board footer

Powered by FluxBB