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hi
is that possible to customize the first line of the reply mail?
I mean
=-=-=-= To reply by e-mail write upper this line =-=-=-=
Besides, is that possible put the followups at the beginning of the mail reply, not under?
Most users probably won't scroll the entire mail...
Thanks.
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you can change this line until you fork glpi's core
using followup templates you can display followup at the top.
I use customized templates for followups notification : I only display last followup content
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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you can change this line until you fork glpi's core
using followup templates you can display followup at the top.
I use customized templates for followups notification : I only display last followup content
Ok, it could be fantastic to show only the last one.
I've try merely to move this code up in the template translation, but the result was that that the follow-up disappear...
##FOREACHfollowups##
[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##
##lang.followup.author## ##followup.author##
##lang.followup.description## ##followup.description##
##lang.followup.date## ##followup.date##
##ENDFOREACHfollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##
##FOREACHtasks##
[##task.date##] ##lang.task.isprivate## : ##task.isprivate##
##lang.task.author## ##task.author##
##lang.task.description## ##task.description##
##lang.task.time## ##task.time##
##ENDFOREACHtasks##
Where can I find some alternative template or information to do this?
Perhaps should I change ##FOREACHfollowups## to ##FOREACH LAST enumeration## ##ENDFOREACH enumeration## ?
I've try like this below, but with no luck
##FOREACH LAST enumeration##
[##followup.date##] Privato : ##followup.isprivate##
Autore ##followup.author##
Descrizione ##followup.description##
Data di apertura ##followup.date##
##ENDFOREACH enumeration##
The box simply isn't compiled,
Thanks.
Last edited by max_it (2020-09-10 10:23:21)
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try this :
##FOREACH last followups####followup.author####ENDFOREACHfollowups## added soem info about ticket ##ticket.id##.
##FOREACH last followups##
##followup.description##
##ENDFOREACHfollowups##
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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It works. Thank you
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is that possible to avoid the first reply, status 1=new ticket?
Thx
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