Forum GLPI-Project

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Email notification for new Ticket

Hi at all,
I have a question on how mail notification works.

Inside Setup -> Notification -> Notification  I disabled  all except for "New Ticket".
Inside "New Ticket's Recipients" I put "Group in charge of the ticket, requester and watcher".
Now, if I create a new ticket, mail works.

However some colleagues of mine doesn't want to receive email cause they prefer to check directly: I told them to put "Notifications for my changes" to "No" thinking it turn off every mail notification, but they are still receving mail.

Te question is: there is a parameter - per user - to avoid mail notification?

thanks