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#1 2020-07-03 21:11:36

mecmav
Member
From: Brasil
Registered: 2019-03-22
Posts: 326

Plugin - FormCreator

A behavior not expected

Hello, I don't know exactly if this is a bug, but I will try to explain any step

I have 2 entities: Root entity and some other child entity named Entity 1.
So I have ticket categories, models, rules for each entity.

I was created a self-service profile and a user assigned to it.

Look to this behavior: the user of that entity have a self-service profile. When log in glpi GUI, it's loads the simple interface, so can open a ticket and that will appear on Assistance>Tickets of their entity. In the Destination Entity config field I set "Default requester user's entity". So far so Good.

But the problem is: when a technician or any other, for example, needs to put the status ticket to pending because any reason.

Now, the ticket will appear to the requester user with the status pending.
If the requester user write a followup, the ticket status changes automatically from "Pending" to "New".

I'd reviewed rules, entities, child entities, ticket models, and I don't know if I'm wrong with my configs or the behavior it's acting as unexpected.

Would someone can give me a help with that ?

   GLPI 9.4.6 ( => /var/www/html/glpi) Installation mode: TARBALL

Operating system: Linux 276a16edf50f 4.4.0-142-generic #168-Ubuntu SMP Wed Jan 16 21:00:45 UTC 2019 x86_64 PHP 7.3.9-1~deb10u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.38 (Debian) (Apache/2.4.38 (Debian) Server at 192.168.0.42 Port 8080) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0 Server Software: MySQL Community Server (GPL) Server Version: 5.7.23 Server SQL Mode: Parameters: glpiuser@192.168.0.42/glpi Host info: 192.168.0.42 via TCP/IP mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed ldap extension is installed imap extension is installed Zend OPcache extension is installed APCu extension is installed xmlrpc extension is installed CAS extension is installed exif extension is installed Database version seems correct (5.7.23) - Perfect! /var/www/html/glpi/files/_log : OK /var/www/html/glpi/config : OK /var/www/html/glpi/files : OK /var/www/html/glpi/files/_dumps : OK /var/www/html/glpi/files/_sessions : OK /var/www/html/glpi/files/_cron : OK /var/www/html/glpi/files/_graphs : OK /var/www/html/glpi/files/_lock : OK /var/www/html/glpi/files/_plugins : OK /var/www/html/glpi/files/_tmp : OK /var/www/html/glpi/files/_cache : OK /var/www/html/glpi/files/_rss : OK /var/www/html/glpi/files/_uploads : OK /var/www/html/glpi/files/_pictures : OK Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure acces to error log file is forbidden; otherwise review .htaccess file and web server configuration.

htmLawed version 1.2.4 in (/var/www/html/glpi/lib/htmlawed) phpmailer/phpmailer version 6.0.7 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.3 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.2 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) zendframework/zend-cache in (/var/www/html/glpi/vendor/zendframework/zend-cache/src) zendframework/zend-i18n in (/var/www/html/glpi/vendor/zendframework/zend-i18n/src) zendframework/zend-serializer in (/var/www/html/glpi/vendor/zendframework/zend-serializer/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) leafo/scssphp in (/var/www/html/glpi/vendor/leafo/scssphp/src) phpCas version 1.3.6 in (/usr/share/php/CAS/source)

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formcreator Name: Form Creator Version: 2.10.0 State: Enabled

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#2 2020-07-04 12:46:00

btry
Moderator
Registered: 2015-10-01
Posts: 588

Re: Plugin - FormCreator


No support with MP - Always run an upgrade task on a testing instance before running it on production! Always backup before any upgrade task!

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