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#1 2020-07-02 09:42:21

mavrev
Member
Registered: 2012-04-01
Posts: 4

error update GLPI 9.4.3 to 9.4.6

Hello GLPI,

I am not able to upgrade from 9.4.3 to 9.4.6 get the following error

GLPI SETUP


Upgrade

Database connection successful

Database version seems correct (5.7.22) - Perfect!Database version seems correct (5.7.22) - Perfect!


Update to 9.2


Data migration - glpi_displaypreferences (2 seconds)
   
PHP User Warning: Table glpi_ticketfollowups does not exists in C:\inetpub\wwwroot\glpi\inc\dbmysql.class.php at line 715

PHP User Warning: Table glpi_ticketfollowups does not exists in C:\inetpub\wwwroot\glpi\inc\dbmysql.class.php at line 715

PHP User Warning: Table glpi_ticketfollowups does not exists in C:\inetpub\wwwroot\glpi\inc\dbutils.class.php at line 457
- Error during the database query: ALTER TABLE `glpi_requesttypes` CHANGE `comment` `comment` TEXT CHARACTER SET utf8 COLLATE utf8_unicode_ci NULL DEFAULT NULL AFTER `is_ticketfollowup` - Error is Unknown column 'is_ticketfollowup' in 'glpi_requesttypes'

Server configuration:
General -> System ->  Server
Operating system: Windows NT BGSFWS01 6.2 build 9200 (Windows Server 2012 Datacenter Edition) AMD64
PHP 5.6.8 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date,
    dom, ereg, exif, fileinfo, filter, ftp, gd, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli,
    mysqlnd, odbc, pcre, session, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="99M" safe_mode="" session.save_handler="files"
    upload_max_filesize="98M"
Software: Microsoft-IIS/10.0
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36
Server Software: MySQL Community Server (GPL)
    Server Version: 5.7.22-log
    Server SQL Mode:
    Parameters: glpi@localhost/Helpdesk
    Host info: localhost via TCP/IP
   
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
iconv extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
xmlrpc extension is installed
exif extension is installed
APCu extension is not present
CAS extension is not present
Database version seems correct (5.7.22) - Perfect!Database version seems correct (5.7.22) - Perfect!
OKC:\inetpub\wwwroot\glpi/files/_log : OK
OKC:\inetpub\wwwroot\glpi/config : OK
OKC:\inetpub\wwwroot\glpi/files : OK
OKC:\inetpub\wwwroot\glpi/files/_dumps : OK
OKC:\inetpub\wwwroot\glpi/files/_sessions : OK
OKC:\inetpub\wwwroot\glpi/files/_cron : OK
OKC:\inetpub\wwwroot\glpi/files/_graphs : OK
OKC:\inetpub\wwwroot\glpi/files/_lock : OK
OKC:\inetpub\wwwroot\glpi/files/_plugins : OK
OKC:\inetpub\wwwroot\glpi/files/_tmp : OK
OKC:\inetpub\wwwroot\glpi/files/_cache : OK
OKC:\inetpub\wwwroot\glpi/files/_rss : OK
OKC:\inetpub\wwwroot\glpi/files/_uploads : OK
OKC:\inetpub\wwwroot\glpi/files/_pictures : OK
Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.
Make sure acces to error log file is forbidden; otherwise review .htaccess file and web server configuration.

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#2 2020-07-02 09:54:47

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: error update GLPI 9.4.3 to 9.4.6

are you sure you upgrade from 9.4.3 ?

first step in logs  is  : Update to 9.2 !


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2020-07-02 10:24:35

mavrev
Member
Registered: 2012-04-01
Posts: 4

Re: error update GLPI 9.4.3 to 9.4.6

Yes

Information about system installation and configuration
code]

GLPI 9.4.3 ( => C:\inetpub\wwwroot\glpi)
Installation mode: TARBALL

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#4 2020-07-10 07:43:34

mavrev
Member
Registered: 2012-04-01
Posts: 4

Re: error update GLPI 9.4.3 to 9.4.6

Hello,

Do you have any suggestions how to solve the problem?

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#5 2020-07-10 08:34:51

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: error update GLPI 9.4.3 to 9.4.6

did you experiment some warning or error when previoulsy upgrade to 9.4.3  ?


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#6 2020-07-14 15:20:24

mavrev
Member
Registered: 2012-04-01
Posts: 4

Re: error update GLPI 9.4.3 to 9.4.6

Yes, I met some errors in previous updates. If needed logs can be provided.

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