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#1 2020-06-10 22:53:43

manuelcarrillol
Member
Registered: 2020-06-01
Posts: 3

Close automatically pending cases

Hi everybody

Like solved cases go to closed cases after a time I would like to have that status with pending cases.

I will be so grateful for any help.

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#2 2020-06-20 09:31:33

makeijan
Member
From: Pontevedra, Galicia
Registered: 2008-01-29
Posts: 757
Website

Re: Close automatically pending cases

Hi,

Administration > Entities > Assistance > Automatic closing of solved tickets after

Cheers,

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#3 2020-07-09 00:15:05

manuelcarrillol
Member
Registered: 2020-06-01
Posts: 3

Re: Close automatically pending cases

Hi

I know how to do it with the solved tickets, but i want to do the proccess with pending cases.

I will be so grateful for any help.

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#4 2020-07-09 08:54:48

makeijan
Member
From: Pontevedra, Galicia
Registered: 2008-01-29
Posts: 757
Website

Re: Close automatically pending cases

Oh,
I have a vague idea that might be possible on GLPI 9.5.
With other versions, you will need some development.
Cheers

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