Forum GLPI-Project

thachnc89

Member

Registered: 2020-05-25

Posts: 1

Cannot search Closed tickets

Hi bro,
I'm using GLPI version 9.3.1 and facing with problem with ticket search. Now , I couldn't search all ticket closed; solved and not solved still work normal.
however I could search it when using Dashboard plugin.
Can you give me any advice  to fix this case.

Best Regards
NCT

asdakam

Member

Registered: 2021-01-26

Posts: 2

Re: Cannot search Closed tickets

You need to create new Saved search with open and closed tickets and setup as Default
Click Assistance - Tickets - in filter choose Charactetistics - Status is All  and click on star icon - to save current search. Now navigate to either top right corner, click on star icon, find newly created saved search and mark is as default with clicking on star icon near it. This way you changed your default search to All tickets, so global search will also find in all tickets.