Forum GLPI-Project

matheus.paz

Member

Registered: 2020-05-22

Posts: 2

Call notification with time close to expiration

Esteemed,

Some time ago I am looking for a plugin or something that can notify me (E-mail, Telegram, Pop-up etc), called that they are close to winning at GLPI.

It turns out that in my reality, the frequency of calls is high, compared to the number of technicians and the type of demand (incident or request) in our GLPI. And with this reality, I would like some kind of notification to be sent for example:
-------------------------------------------------- -------------------
Called ID 0001

Opening date: 20-05-2020 at 10:00 h
Time for solution: 20-05-2020 at 12:00 h

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I would like that at a certain time, for example, 10 minutes before the call expires, that is, at 11:50 am, the GLPI would notify me, as a reminder.

Have you seen anything like that? Any plugins, applications, or settings in the tool?

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 757

Website

Re: Call notification with time close to expiration

Hi,
You need to setup SLA. It is on GLPI core, no plugins needed.
Cheers,

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