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#1 2020-04-06 13:57:25

brunohmg89
Member
Registered: 2020-04-06
Posts: 1

If you reject the solution, you must specify a reason

Dears, good morning.
I have a problem in version 9.4.5 that I am not able to solve.
In my company the tickets are opened by email, the problem is occurring when the user responds to a follow-up or solution there is the following message:

"If you reject the solution, you must specify a reason"


Even if the ticket is pending, it still continues to display this message and the follow-up is stopped in our helpdesk inbox.

Any tips on how to solve this issue?

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