Forum GLPI-Project

fbou

Member

Registered: 2010-04-21

Posts: 7

Lenteur à la création d'un ticket

Nous venons d'installer un GLPI 0.78 sur un maquette (travail remarquable soit dis en passant)...
Toute la plate-forme fonctionne correctement et nous continuons de découvrir les améliorations de cette pré-version...

Cependant, nous constatons une grosse lenteur à la création d'un ticket (plus de 30 sec).
En mode débug, nous constatons plus de 8200 requetes avant l'affichage un modèle de ticket vièrge.

Voici les informations ralatives à notre configuration:
Plate-forme WAMP 2.0i,
AJAX activé pour les liste de plus de 10 éléments,
Importation de plus de 2000 entités via un outil maison d'import MySQL,
Utilisateur glpi (super-admin),
Aucun ticket présent en base,
Aucun matériel en base,

---

Cordialement,
fbou
--------------------
GLPI version 0.72.4 / Plateforme LAMP.

doum

Member

From: Nice

Registered: 2007-03-27

Posts: 1,421

Re: Lenteur à la création d'un ticket

envoie de mail activé ?
Vous n'auriez pas un probleme a ce niveau la ?

fbou

Member

Registered: 2010-04-21

Posts: 7

Re: Lenteur à la création d'un ticket

Bonjour,
Je viens de vérifier ma configuration pour les notifications et en effet elle n'était pas configurée.
Chose faite et le test d'envoi de message se passe très bien (0.098s).
Je relance un test de création de ticket et j'ai toujours des temps de réponse désastreux (29.318s).

SQL REQUEST : 8211 Queries took 29.318000000002s 
N°  Queries Time Errors 
1 SHOW COLUMNS 
FROM `glpi_tickets` 0.012   
2 SELECT DISTINCT `entities_id`, `is_recursive` 
FROM `glpi_profiles_users` 
WHERE `users_id` = '2' 0.003   
3 SHOW COLUMNS 
FROM `glpi_entities` 0.007   
4 SELECT `sons_cache` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
5 SELECT `id` 
FROM `glpi_entities` 
WHERE `entities_id` = '0' 
ORDER BY `name` 0.020   
6 SELECT `id` 
FROM `glpi_entities` 
WHERE `entities_id` IN ...; 0.113   
8 UPDATE `glpi_entities` SET `sons_cache`='...; 0.003   
9 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
10 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
11 SHOW COLUMNS 
FROM `glpi_entities` 0.005   
12 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '1001143' 0.002   
13 SHOW COLUMNS 
FROM `glpi_entities` 0.004   
14 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '1000747' 0.002   
15 SHOW COLUMNS 
FROM `glpi_entities` 0.005   

...

4076 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '7004431' 0.001   
4077 SELECT COUNT(DISTINCT `glpi_users`.`id` ) AS cpt 
FROM `glpi_users` 
LEFT JOIN `glpi_profiles_users` ON (`glpi_users`.`id` = `glpi_profiles_users`.`users_id`) 
WHERE `glpi_users`.`id` > '1' AND ( `glpi_profiles_users`.`entities_id` IN (...) ) AND `glpi_users`.`is_deleted` = '0' AND `glpi_users`.`is_active` = '1' AND `glpi_users`.`id` NOT IN (2)  0.014   
4078 SELECT * 
FROM `glpi_users` 
WHERE `id`='2' 0.001   
4079 SELECT * 
FROM `glpi_entitydatas` 
WHERE `entities_id` = '0' 0.001   

....

8148 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '7004431' 0.001   
8149 SELECT count(*) AS cpt 
FROM glpi_entities 
WHERE ( `glpi_entities`.`id` IN (...) )  0.011   
8150 SHOW COLUMNS 
FROM `glpi_groups` 0.015   
8151 SHOW COLUMNS 
FROM `glpi_groups` 0.006   
8152 SHOW COLUMNS 
FROM `glpi_entities` 0.007   
8153 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8154 SELECT count(*) AS cpt 
FROM glpi_groups 
WHERE ( `glpi_groups`.`entities_id` = '0' )  0.001   
8155 SHOW COLUMNS 
FROM `glpi_groups` 0.006   
8156 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8157 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8158 SELECT * 
FROM `glpi_groups` 
WHERE 1 AND `glpi_groups`.`id` NOT IN ('0') AND ( `glpi_groups`.`entities_id` = '0' ) 
ORDER BY `entities_id`, name  0.001   
8159 SHOW COLUMNS 
FROM `glpi_ticketcategories` 0.006   
8160 SHOW COLUMNS 
FROM `glpi_ticketcategories` 0.007   
8161 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8162 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8163 SELECT count(*) AS cpt 
FROM glpi_ticketcategories 
WHERE ( `glpi_ticketcategories`.`entities_id` = '0' )  0.001   
8164 SHOW COLUMNS 
FROM `glpi_ticketcategories` 0.006   
8165 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8166 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8167 SELECT * 
FROM `glpi_ticketcategories` 
WHERE 1 AND `glpi_ticketcategories`.`id` NOT IN ('0') AND ( `glpi_ticketcategories`.`entities_id` = '0' ) 
ORDER BY entities_id, `completename`  0.001   
8168 SELECT * 
FROM `glpi_ticketcategories` 
WHERE `id` = '0' 0.001   
8169 SHOW COLUMNS 
FROM `glpi_entities` 0.005   
8170 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8171 SELECT COUNT(DISTINCT `glpi_users`.`id` ) AS cpt 
FROM `glpi_users` 
LEFT JOIN `glpi_profiles_users` ON (`glpi_users`.`id` = `glpi_profiles_users`.`users_id`) 
LEFT JOIN `glpi_profiles` ON (`glpi_profiles`.`id` = `glpi_profiles_users`.`profiles_id`) 
WHERE (`glpi_profiles`.`own_ticket`='1' AND ( `glpi_profiles_users`.`entities_id` = '0' ) AND `glpi_profiles`.`interface` = 'central' ) AND `glpi_users`.`is_deleted` = '0' AND `glpi_users`.`is_active` = '1'  0.002   
8172 SHOW COLUMNS 
FROM `glpi_entities` 0.005   
8173 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.001   
8174 SELECT DISTINCT `glpi_users`.* 
FROM `glpi_users` 
LEFT JOIN `glpi_profiles_users` ON (`glpi_users`.`id` = `glpi_profiles_users`.`users_id`) 
LEFT JOIN `glpi_profiles` ON (`glpi_profiles`.`id` = `glpi_profiles_users`.`profiles_id`) 
WHERE (`glpi_profiles`.`own_ticket`='1' AND ( `glpi_profiles_users`.`entities_id` = '0' ) AND `glpi_profiles`.`interface` = 'central' ) AND `glpi_users`.`is_deleted` = '0' AND `glpi_users`.`is_active` = '1' 
ORDER BY `glpi_users`.`realname`, `glpi_users`.`firstname`, `glpi_users`.`name`  0.008   
8175 SELECT * 
FROM `glpi_entitydatas` 
WHERE `entities_id` = '0' 0.001   
8176 SELECT * 
FROM `glpi_authldaps` 
WHERE is_default=1 0.001   
8177 SELECT * 
FROM `glpi_requesttypes` 
WHERE `id` = '1' 0.001   
8178 SHOW COLUMNS 
FROM `glpi_requesttypes` 0.005   
8179 SELECT count(*) AS cpt 
FROM glpi_requesttypes 0.002   
8180 SHOW COLUMNS 
FROM `glpi_requesttypes` 0.004   
8181 SELECT * 
FROM `glpi_requesttypes` 
WHERE 1 AND `glpi_requesttypes`.`id` NOT IN ('1') 
ORDER BY name  0.002   
8182 SELECT * 
FROM `glpi_requesttypes` 
WHERE `id` = '1' 0.000   
8183 SELECT * 
FROM `glpi_requesttypes` 
WHERE `id` = '1' 0.001   
8184 SHOW COLUMNS 
FROM `glpi_groups` 0.005   
8185 SHOW COLUMNS 
FROM `glpi_groups` 0.005   
8186 SHOW COLUMNS 
FROM `glpi_entities` 0.008   
8187 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8188 SELECT count(*) AS cpt 
FROM glpi_groups 
WHERE ( `glpi_groups`.`entities_id` = '0' )  0.001   
8189 SHOW COLUMNS 
FROM `glpi_groups` 0.005   
8190 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8191 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.001   
8192 SELECT * 
FROM `glpi_groups` 
WHERE 1 AND `glpi_groups`.`id` NOT IN ('0') AND ( `glpi_groups`.`entities_id` = '0' ) 
ORDER BY `entities_id`, name  0.001   
8193 SHOW COLUMNS 
FROM `glpi_computers` 0.008   
8194 SELECT * 
FROM `glpi_computers` 
WHERE `users_id` = '2' AND `is_deleted` = '0' AND `is_template` = '0' AND ( `glpi_computers`.`entities_id` = '0' )  0.001   
8195 SHOW COLUMNS 
FROM `glpi_softwares` 0.007   
8196 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8197 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8198 SELECT * 
FROM `glpi_softwares` 
WHERE `users_id` = '2' AND `is_deleted` = '0' AND `is_template` = '0' AND `is_helpdesk_visible` = '1' AND ( `glpi_softwares`.`entities_id` = '0' )  0.001   
8199 SHOW COLUMNS 
FROM `glpi_phones` 0.009   
8200 SELECT * 
FROM `glpi_phones` 
WHERE `users_id` = '2' AND `is_deleted` = '0' AND `is_template` = '0' AND ( `glpi_phones`.`entities_id` = '0' )  0.001   
8201 SHOW COLUMNS 
FROM `glpi_suppliers` 0.007   
8202 SHOW COLUMNS 
FROM `glpi_suppliers` 0.011   
8203 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8204 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.002   
8205 SELECT count(*) AS cpt 
FROM glpi_suppliers 
WHERE ( `glpi_suppliers`.`entities_id` = '0' )  0.001   
8206 SHOW COLUMNS 
FROM `glpi_suppliers` 0.006   
8207 SHOW COLUMNS 
FROM `glpi_entities` 0.006   
8208 SELECT `ancestors_cache`,`entities_id` 
FROM `glpi_entities` 
WHERE `id` = '0' 0.001   
8209 SELECT * 
FROM `glpi_suppliers` 
WHERE 1 AND `is_deleted`='0' AND `glpi_suppliers`.`id` NOT IN ('0') AND ( `glpi_suppliers`.`entities_id` = '0' ) 
ORDER BY `entities_id`, name  0.001   
8210 SELECT * 
FROM `glpi_suppliers` 
WHERE `id` = '0' 0.001   
8211 SELECT `email` 
FROM `glpi_users` 
WHERE `id` ='2' 0.001   

AUTOLOAD
Plugin, TicketFollowup, Ticket, Profile_User, Dropdown, CommonDropdown, CommonTreeDropdown, Entity, User, EntityData, AuthLdap, Group, TicketCategory, Profile, RequestType, Computer, NetworkEquipment, Printer, Monitor, Peripheral, Software, Phone, Supplier, CommonDBChild, TicketValidation

POST VARIABLE
KEY => VALUE 
searchText => * 
value => 0 
itemtype => Group 
myname => groups_id 
limit => 50 
comment => 1 
rand => 205301151 
entity_restrict => 0 
update_item =>  
used =>  
auto_submit => 0 
condition =>  
emptylabel => ----- 
display_emptychoice => 1 

GET VARIABLE
KEY => VALUE 
id =>  

SESSION VARIABLE
KEY => VALUE 
glpi_plugins =>  
glpicookietest => testcookie 
glpi_use_mode => 2 
glpiID => 2 
glpiname => glpi 
glpirealname =>  
glpifirstname =>  
glpidefault_entity => 0 
glpiusers_idisation => 1 
glpiextauth => 0 
glpiauthtype => 1 
glpiroot => /glpi-0.78-RC2 
glpicrontimer => 1280739185 
glpi_tabs => KEY => VALUE 
central => 1 
config => -1 
notificationmailsetting => -1 
ticket => 1 
 => 1 
preference => 1 
 
glpidate_format => 1 
glpidefault_requesttypes_id => 1 
glpidropdown_chars_limit => 50 
glpifollowup_private => 0 
glpitask_private => 0 
glpiis_categorized_soft_expanded => 1 
glpiis_ids_visible => 0 
glpiis_not_categorized_soft_expanded => 1 
glpilanguage => fr_FR 
glpilist_limit => 20 
glpinumber_format => 2 
glpipriority_1 => #fff2f2 
glpipriority_2 => #ffe0e0 
glpipriority_3 => #ffcece 
glpipriority_4 => #ffbfbf 
glpipriority_5 => #ffadad 
glpipriority_6 => #ff5555 
glpishow_jobs_at_login => 0 
glpiuse_flat_dropdowntree => 0 
glpiprofiles => KEY => VALUE 
4 => KEY => VALUE 
name => super-admin 
entities => KEY => VALUE 
2 => KEY => VALUE 
id => 0 
name =>  
is_recursive => 1 
 
 
 
 
glpiactiveprofile => KEY => VALUE 
id => 4 
name => super-admin 
interface => central 
is_default => 0 
computer => w 
monitor => w 
software => w 
networking => w 
printer => w 
peripheral => w 
cartridge => w 
consumable => w 
phone => w 
notes => w 
contact_enterprise => w 
document => w 
contract => w 
infocom => w 
knowbase => w 
faq => w 
reservation_helpdesk => 1 
reservation_central => w 
reports => r 
ocsng => w 
view_ocsng => r 
sync_ocsng => w 
dropdown => w 
entity_dropdown => w 
device => w 
typedoc => w 
link => w 
config => w 
rule_ticket => w 
entity_rule_ticket => w 
rule_ocs => w 
rule_ldap => w 
rule_softwarecategories => w 
search_config => w 
search_config_global => w 
check_update => r 
profile => w 
user => w 
user_authtype => w 
group => w 
entity => w 
transfer => w 
logs => r 
reminder_public => w 
bookmark_public => w 
backup => w 
create_ticket => 1 
delete_ticket => 1 
add_followups => 1 
group_add_followups => 1 
global_add_followups => 1 
global_add_tasks => 1 
update_ticket => 1 
update_priority => 1 
own_ticket => 1 
steal_ticket => 1 
assign_ticket => 1 
show_all_ticket => 1 
show_assign_ticket => 1 
show_full_ticket => 1 
observe_ticket => 1 
update_followups => 1 
update_tasks => 1 
show_planning => 1 
show_group_planning => 1 
show_all_planning => 1 
statistic => 1 
password_update => 1 
helpdesk_hardware => 3 
helpdesk_item_type => KEY => VALUE 
0 => Computer 
1 => Software 
2 => Phone 
 
helpdesk_status =>  
show_group_ticket => 0 
show_group_hardware => 0 
rule_dictionnary_software => w 
rule_dictionnary_dropdown => w 
budget => w 
import_externalauth_users => w 
notification => w 
rule_mailcollector => w 
date_mod =>  
comment =>  
validate_ticket => 1 
create_validation => 1 
entities => KEY => VALUE 
2 => KEY => VALUE 
id => 0 
name =>  
is_recursive => 1 
 
 
 
glpiactiveentities => KEY => VALUE 
0 => 0 
1001143 => 1001143 
1000747 => 1000747 
1000630 => 1000630 
...
7004392 => 7004392 
7004393 => 7004393 
7004403 => 7004403 
7004431 => 7004431 
 
glpisearch => KEY => VALUE 
CronTask => KEY => VALUE 
start => 0 
order => ASC 
is_deleted => 0 
distinct => N 
link =>  
field => KEY => VALUE 
0 => view 
 
contains => KEY => VALUE 
0 =>  
 
searchtype => KEY => VALUE 
0 => contains 
 
link2 =>  
field2 => KEY => VALUE 
0 => view 
 
contains2 => KEY => VALUE 
0 =>  
 
itemtype2 =>  
searchtype2 =>  
sort => 1 
 
Link => KEY => VALUE 
start => 0 
order => ASC 
is_deleted => 0 
distinct => N 
link =>  
field => KEY => VALUE 
0 => view 
 
contains => KEY => VALUE 
0 =>  
 
searchtype => KEY => VALUE 
0 => contains 
 
link2 =>  
field2 => KEY => VALUE 
0 => view 
 
contains2 => KEY => VALUE 
0 =>  
 
itemtype2 =>  
searchtype2 =>  
sort => 1 
 
Ticket => KEY => VALUE 
field => KEY => VALUE 
0 => 12 
 
searchtype => KEY => VALUE 
0 => equals 
 
contains => KEY => VALUE 
0 => notold 
 
sort => 19 
order => DESC 
 
NotificationTemplate => KEY => VALUE 
start => 0 
order => ASC 
is_deleted => 0 
distinct => N 
link =>  
field => KEY => VALUE 
0 => view 
 
contains => KEY => VALUE 
0 =>  
 
searchtype => KEY => VALUE 
0 => contains 
 
link2 =>  
field2 => KEY => VALUE 
0 => view 
 
contains2 => KEY => VALUE 
0 =>  
 
itemtype2 =>  
searchtype2 =>  
sort => 1 
 
Notification => KEY => VALUE 
start => 0 
order => ASC 
is_deleted => 0 
distinct => N 
link =>  
field => KEY => VALUE 
0 => view 
 
contains => KEY => VALUE 
0 =>  
 
searchtype => KEY => VALUE 
0 => contains 
 
link2 =>  
field2 => KEY => VALUE 
0 => view 
 
contains2 => KEY => VALUE 
0 =>  
 
itemtype2 =>  
searchtype2 =>  
sort => 1 
 
 
glpisearchcount => KEY => VALUE 
CronTask => 1 
Link => 1 
Ticket => 1 
NotificationTemplate => 1 
Notification => 1 
 
glpisearchcount2 => KEY => VALUE 
CronTask => 0 
Link => 0 
Ticket => 0 
NotificationTemplate => 0 
Notification => 0 
 
glpiactiveentities_string => '0','1001143','1000747','1000630','1000785','1000766','1001171','1000647','1001390','1000790','1001082','1001048','1001157',
...
'7002793','7002794','7003619','7003620','7003621','7002798','7004148','7002800','7004365','7004449','7004392','7004393','7004403','7004431' 
glpiparententities =>  
glpiparententities_string =>  
glpiactive_entity => 0 
glpiactive_entity_name => Entité racine (arborescence) 
glpiactive_entity_shortname => Entité racine (arborescence) 
glpishowallentities => 0 
glpigroups =>  
glpi_currenttime => 2010-08-02 08:53:05 
MESSAGE_AFTER_REDIRECT =>  
glpi_multientitiesmode => 1 
glpilisttitle => KEY => VALUE 
CronTask => Liste 
NotificationMailSetting =>  
NotificationTemplate => Liste 
Notification => Liste 
 
glpilistitems => KEY => VALUE 
CronTask => KEY => VALUE 
0 => 16 
1 => 2 
2 => 10 
3 => 11 
4 => 15 
5 => 3 
6 => 5 
7 => 13 
8 => 6 
9 => 7 
10 => 9 
11 => 1 
12 => 8 
13 => 14 
14 => 12 
15 => 4 
 
NotificationMailSetting =>  
NotificationTemplate => KEY => VALUE 
0 => 3 
1 => 6 
2 => 8 
3 => 9 
4 => 12 
5 => 10 
6 => 11 
7 => 1 
8 => 2 
9 => 4 
10 => 5 
11 => 7 
 
Notification => KEY => VALUE 
0 => 5 
1 => 6 
2 => 16 
3 => 1 
4 => 20 
5 => 4 
6 => 21 
7 => 18 
8 => 17 
9 => 9 
10 => 15 
11 => 10 
12 => 22 
13 => 19 
14 => 13 
15 => 2 
16 => 11 
17 => 23 
18 => 12 
19 => 7 
 
 
glpilisturl => KEY => VALUE 
CronTask => /glpi-0.78-RC2/front/crontask.php 
NotificationMailSetting => /glpi-0.78-RC2/front/notificationmailsetting.php 
NotificationTemplate => /glpi-0.78-RC2/front/notificationtemplate.php 
Notification => /glpi-0.78-RC2/front/notification.php 
 
glpimassiveactionselected =>  
glpicronuserrunning => 

Y aurai-t-il quelques chose qui nous échappe ?
Merci de votre aide.

Last edited by fbou (2010-08-02 11:21:30)

---

Cordialement,
fbou
--------------------
GLPI version 0.72.4 / Plateforme LAMP.

fbou

Member

Registered: 2010-04-21

Posts: 7

Re: Lenteur à la création d'un ticket

De nouveau un test...
Nous venons de faire une sauvegarde de la plate-forme et de la passer sur une LAMP :
linux Ubuntu 10.04
MySQL : 5.1.41
PHP : 5.3.2
Apache : 2.2.14
----

Nous avons des performances très différentes : ~7sec
Même si ces performances ne sont pas encore extraordinaires, nous avons une nette amélioration !

Nous nous posions une question sur le nombre de requete lancé à la création d'un ticket : > 8000...
Est-ce normal de lister un par un l'ensemble des entités ?

Quelqu'un a-t-il les mêmes soucis de perf. ?

A vous lire,

---

Cordialement,
fbou
--------------------
GLPI version 0.72.4 / Plateforme LAMP.

alex123

Member

Registered: 2010-10-08

Posts: 1

Re: Lenteur à la création d'un ticket

Bonjour,

Je me permet de déterrer ce message car j'ai à peu près le même problème de performances depuis le début de la semaine.

Tout est à jour:
Debian 5.0.6
Apache 2.2.9
MySql 5.0.51a
PHP 5.2.4-1

Nous n'observons des lenteurs (+/- 10sec) qu'à la création de tickets et ajout de suivi, tout le reste de la navigation est très fluide et les insertions sur d'autres outils hébergés sur la même plateforme ne souffrent pas de ces lenteurs.

Le mode debug ne me remonte pas d'erreur et des requêtes de sélection (en moyenne 125 tout de même) qui durent quelques millièmes de secondes. Le monitoring sur le serveur ne m'indique pas de traffic étrange perturbant le serveur.

Je commence à être à court d'idées et je me tourne donc vers vous.

Merci pour votre aide.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Lenteur à la création d'un ticket

Sans doute l'envoi de notification.

Donc il faut utiliser un serveur SMTP rapide : le mieux, c'est d'utiliser "localhost" en relai.

+

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

Seita

Member

From: France

Registered: 2010-10-15

Posts: 25

Re: Lenteur à la création d'un ticket

Je suis d'accord avec Remi.

Est-ce que vous vous connectez en anonyme sur votre serveur SMTP ? La connexion anonyme peux causer des lenteurs.

Essayez avec un identifiant/mot de passe.

@ +

---

Plateforme Ubuntu 10.04 LTS
GLPI : 0.80.1  [Apache version 2.2.14 PHP Version 5.3.2]
Utilisateur depuis 2007

boolzabah

Member

Registered: 2008-02-13

Posts: 21

Re: Lenteur à la création d'un ticket

Bonjour à tous!!
YES ca venait de cela!! enfin...
J'ai désactivé le suivi par mail et ENFIN les pages s'affichent bien correctement!
UN GRAND MERCO A TOUS
par contre j'ai également des soucis dans la gestion des gabaris (je n'en ai plus)

boolzabah

Member

Registered: 2008-02-13

Posts: 21

Re: Lenteur à la création d'un ticket

ah bah non les gabarits se réaffichent, comprends pas....
encore merci
Reste à comprendre pourquoi les notifications ne fonctionnaient plus puis les réactiver, je suis preneur pour les infos.
Boolzabah

Last edited by boolzabah (2014-01-16 10:45:46)