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#1 2019-10-12 17:27:38

tiagoduarterp
Member
Registered: 2019-10-11
Posts: 3

failed to solve so-called

Hello

We use GLPI in version 9.4.3, with the mysql database. Recently when a call was solved, the technician entered a text and probably pasted a table, when saving this content, all solutions were changed to the same value, something like a sql update command with no where. We managed to get around by backing up the “content” column from the “glpi_itilsolution” table.
Have you ever witnessed something like this? It's like the text entered in the solution had some special character, broken content, and running the command updating the database table without a defined id.


example of how the solutions look:


"Good Morning,

Follows as requested:
<td data-sheets-value = "{"

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#2 2019-10-16 23:38:37

robertvadra49
Member
Registered: 2019-10-16
Posts: 6

Re: failed to solve so-called

Hey buddy,
facing kind of same issue. Did you get any solution yet?

Even am doing the same steps.

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