Forum GLPI-Project

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

upgrade

After an upgrade to 9.4.4 it is telling me that the database is not up to date: You are trying to use GLPI with outdated files compared to the version of the database. Please install the correct GLPI files corresponding to the version of your database.
It does not give upgrade option.  From documentation if found the solution is to run: php bin/console db:update
I get the following error: Could not open input file: bin/console
Nothing I found works to fix this problem.  Any ideas, I am running centos 7.7 and it is the upgrade to this that caused the problem.  It also updated glpi from the remi repo.

Thank for any help on this.

Ron

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

It does not give upgrade option.  From documentation if found the solution is to run: php bin/console db:update

Youi have to change directory in glpi root.
for example
"cd /var/www/glpi"
then you could run the command

mklimasz

Member

Registered: 2017-12-14

Posts: 82

Re: upgrade

Hi Ron

It happened to me too (don't recall if it were in 9.4.4, thou...), but "automatic" way (i.e.: the button "proceed with upgrade" on welcome page, right after the upgrade) reappeared after granting correct ownership to all of the files (chown command, I'm using manual method for installation of new versions). Then all went smooth.

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

I have tried using the root directory /var/lib/glpi.  The is no /var/www/glpi.  There is only cgi-bin and html.  Both are empty.  I have also tried /var/lib/mysql/glpi
I have also tried search for bin/console and have found nothing.

Anything else to try?  I have been dead since this upgrade.  Is there way to go back to 9.4.3 or 9.4.2

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

The is no /var/www/glpi.  There is only cgi-bin and html.  Both are empty.

Well this is really strange.
Where is the installation directory of glpi? (to be clear: in which directory you find the index.php of glpi)
/var/lib/glpi is another directory

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

Hello,

It is in /var/lib/glpi.  That is where I have tried to run it but get the same message,  It was the directory I tried to run it when I posted the first message.

I have just tried running it from every directory that has a index.php.  Still same results.  I am confused, this has us down for over two weeks now.  If I would have know this was going to happen I would disabled the remi repo.

Thanks,

Ron

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

Go inside  /var/lib/glpi and post the output of ls command

Last edited by Kaya84 (2019-10-17 09:09:20)

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

This /var/lib/glpi

[root@glpiserver glpi]# ls
files

this is the files directory

[root@glpiserver files]# ls -l
total 96
drwxrws---   4 root   apache    236 Oct 14 11:39 _cache
drwxrws---   2 root   apache      6 Oct 14 11:39 _cron
drwxrws---   2 root   apache      6 Oct 14 11:39 _dumps
drwxrws---   2 root   apache      6 Oct 14 11:39 _graphs
drwxrws---   2 root   apache     33 Oct 14 11:39 _lock
drwxrwsrwx 258 apache apache   8192 Feb  7  2019 PDF
drwxrws---   2 root   apache      6 Oct 14 11:39 _pictures
drwxrws---   4 root   apache     50 Oct 14 11:39 _plugins
drwxrws---   2 root   apache      6 Oct 14 11:39 _rss
drwxrws---   2 root   apache 131072 Oct 17 13:07 _sessions
drwxrws---   2 root   apache      6 Oct 14 11:39 _tmp
drwxrws---   2 root   apache      6 Oct 14 11:39 _uploads

Thanks
Ron

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

This /var/lib/glpi

[root@glpiserver glpi]# ls
files

this is the files directory

[root@glpiserver files]# ls -l
total 96
drwxrws---   4 root   apache    236 Oct 14 11:39 _cache
drwxrws---   2 root   apache      6 Oct 14 11:39 _cron
drwxrws---   2 root   apache      6 Oct 14 11:39 _dumps
drwxrws---   2 root   apache      6 Oct 14 11:39 _graphs
drwxrws---   2 root   apache     33 Oct 14 11:39 _lock
drwxrwsrwx 258 apache apache   8192 Feb  7  2019 PDF
drwxrws---   2 root   apache      6 Oct 14 11:39 _pictures
drwxrws---   4 root   apache     50 Oct 14 11:39 _plugins
drwxrws---   2 root   apache      6 Oct 14 11:39 _rss
drwxrws---   2 root   apache 131072 Oct 17 13:07 _sessions
drwxrws---   2 root   apache      6 Oct 14 11:39 _tmp
drwxrws---   2 root   apache      6 Oct 14 11:39 _uploads

Thanks
Ron

As I said above, this is not the application directory.
Check the right one (eventually look inside your apache/nging server configuration)
Typicalli is inside /var/www/glpi  or /var/www/html/glpi
To be more clear, this is what i found inside mine:

/var/www/html/glpi# ls -l
totale 244
drwxrwxr-x  2 www-data www-data  4096 ago 22 14:21 ajax
-rw-rw-r--  1 www-data www-data 51119 giu 20 15:06 apirest.md
-rw-rw-r--  1 www-data www-data  1439 giu 20 15:06 apirest.php
-rw-rw-r--  1 www-data www-data  1406 giu 20 15:06 apixmlrpc.php
drwxrwxr-x  2 www-data www-data  4096 giu 20 15:06 bin
-rw-rw-r--  1 www-data www-data 19902 giu 20 15:06 CHANGELOG.md
drwxrwxr-x  2 www-data www-data  4096 giu 20 15:06 config
-rw-rw-r--  1 www-data www-data  1868 giu 20 15:06 CONTRIBUTING.md
-rw-rw-r--  1 www-data www-data 18092 giu 20 15:06 COPYING.txt
drwxrwxr-x  4 www-data www-data  4096 lug 16 15:14 css
drwxrwxr-x 14 www-data www-data  4096 giu 20 15:06 files
drwxrwxr-x  2 www-data www-data 24576 ott  4 09:03 front
drwxrwxr-x  5 www-data www-data 32768 ott 10 16:29 inc
-rw-rw-r--  1 www-data www-data  7490 giu 20 15:06 index.php
drwxrwxr-x  3 www-data www-data  4096 lug  8 14:45 install
drwxrwxr-x  2 www-data www-data  4096 giu 20 15:06 js
drwxrwxr-x 16 www-data www-data  4096 giu 20 15:06 lib
drwxrwxr-x  2 www-data www-data  4096 giu 20 15:06 locales
drwxrwxr-x  7 www-data www-data  4096 giu 20 15:06 pics
drwxrwxr-x  8 www-data www-data  4096 ott  7 15:54 plugins
-rw-rw-r--  1 www-data www-data  5706 giu 20 15:06 README.md
drwxrwxr-x  3 www-data www-data  4096 giu 20 15:06 scripts
drwxrwxr-x  2 www-data www-data  4096 giu 20 15:06 sound
-rw-rw-r--  1 www-data www-data  6465 giu 20 15:06 status.php
-rw-rw-r--  1 www-data www-data   481 giu 20 15:06 SUPPORT.md
drwxrwxr-x 19 www-data www-data  4096 giu 20 15:06 vendor

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

I have a directory that most of files you have.  Still no change, see results below of the both ls and update command.

[root@glpiserver files]# cd /usr/share/glpi
[root@glpiserver glpi]# ls -l
total 204
drwxr-xr-x  2 root root  8192 Oct 11 08:01 ajax
-rw-r--r--  1 root root 51097 Sep 24 06:33 apirest.md
-rw-r--r--  1 root root  1439 Sep 24 06:33 apirest.php
-rw-r--r--  1 root root  1406 Sep 24 06:33 apixmlrpc.php
-rw-r--r--  1 root root 18092 Sep 24 06:33 COPYING.txt
drwxr-xr-x  4 root root  4096 Oct 11 08:01 css
drwxr-xr-x  2 root root 24576 Oct 11 08:01 front
drwxr-xr-x  5 root root 24576 Oct 11 08:01 inc
-rw-r--r--  1 root root  7490 Sep 24 06:33 index.php
drwxr-xr-x  3 root root  4096 Oct 11 08:01 install
drwxr-xr-x  2 root root   326 Oct 11 08:01 js
drwxr-xr-x 15 root root   322 Oct 11 08:01 lib
drwxr-xr-x  2 root root  4096 Oct 11 08:01 locales
drwxr-xr-x  7 root root  4096 Oct 11 08:01 pics
drwxr-xr-x  9 root root   133 Oct 11 08:06 plugins
drwxr-xr-x  3 root root   113 Oct 11 08:01 scripts
drwxr-xr-x  2 root root   158 Oct 11 08:01 sound
-rw-r--r--  1 root root  6465 Sep 24 06:33 status.php
drwxr-xr-x  2 root root    26 Oct 11 08:01 vendor
[root@glpiserver glpi]# php bin/console db:update
Could not open input file: bin/console
[root@glpiserver glpi]#

mecmav

Member

From: Brasil

Registered: 2019-03-22

Posts: 326

Re: upgrade

I believe you need set correct Apache path to GLPI. The directory's owner must be apache to deliver the permissions and appointment to internal system-files.

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

Hi mecmav,

I don't understand, everything was working fine for the past 2 years. On the upgrade to 9.4.4 it says an database upgrade is needed, and I can not do the database upgrade.  I have always done this from the web page.  Now it's not giving me that option so I am trying to do this using "php bin/console db:update" and I get following response: "Could not open input file: bin/console".
This has been working the last few years and I took over this 2 years ago.  Everything had been working.  This upgrade happened on 10/9/2019. I cannot get it working without doing the data upgrade, and cannot do the upgrade.

Ron

Last edited by Rocketrrt (2019-10-18 22:30:09)

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

As said above, if it works it doesn't mean that is correctly configured.

First of all (this is a security problem) the files are owned by root and this is BAD, really BAD.
Fix it! (chown -R apache:apache *) or the user which run apache

Seconds: How did you upgraded GLPI?
As I can see there are some files missing (as bin folder).
If you download the tarball from the official repo ( https://github.com/glpi-project/glpi/re … -9.4.4.tgz )  you will see the bin folder with "console" file.
So check this and explain .

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

HI I will do the fix, and download the tarball. This update was done with regular update command (yum update).  I had the remi repository enable as that where I got it from initially. I will let know if this works.

Thank you for your help,

Ron

Rocketrrt

Member

Registered: 2019-10-11

Posts: 8

Re: upgrade

Hi kaya84,

I have done the changes you recommend and everything is work great again.  Thank you very much.

Again Thank You,

Ron

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: upgrade

I guess remi repo doesn't deploy full sources.

Glad to know it worked

teguh.umar

Member

From: Indonesia

Registered: 2011-05-20

Posts: 160

Re: upgrade

Hi,,
I have some litle problem..
GLPI install with RPM install on centos 7, using yum install glpi, GLPI 9.4.5
and then, i moved /usr/share/glpi to /var/www/glpi
how yo update to GLPI 9.4.6 ?

Last edited by teguh.umar (2020-05-27 19:39:13)

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