[SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

mecmav · 2019-09-26 14:31:19

LaDenrée wrote:

for debug purpose only :
uncomment echo $ticket_id;

after each " $json = curl_exec($ch);" add "print_r($json); "
then run from console "php zabbix-close-ticket.php 24109"
glpi should return some usefull infos about what is wrong

I did it

At least I get that message now:

{"session_token":"an session_token"}{"totalcount":1,"count":1,"sort":1,"order":"ASC","data":[{"2":202,"1":"PROBLEM:glpi-teste fora do ar! Evento 24109 gerado automaticamente pelo Zabbix & GLPI."}],"content-range":"0-0/1"}202["ERROR_BAD_ARRAY","input parameter must be an array of objects; view documentation in your browser at ]http://my-ip/apirest.php/#ERROR_BAD_ARRAY"]["ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM","resource not found or not an instance of CommonDBTM; view documentation in your browser at ]http://my-ip/apirest.php/#ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM"]

I saw that Every time I run the command in terminal, get a new session_token.

Last edited by mecmav (2019-09-26 14:34:45)

LaDenrée · 2019-09-26 14:40:32

json_encode($fields) => $fields is allready a $json !

LaDenrée · 2019-09-26 14:44:20

I saw that Every time I run the command in terminal, get a new session_token.

it's OK. ( init session creates a new token )

mecmav · 2019-09-26 14:48:17

LaDenrée wrote:

json_encode($fields) => $fields is allready a $json !

curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($fields));

should I remove this json_encode($fields) at line 67?

LaDenrée · 2019-09-26 14:59:09

curl_setopt($ch, CURLOPT_POSTFIELDS,$fields);

mecmav · 2019-09-26 15:06:03

LaDenrée wrote:

curl_setopt($ch, CURLOPT_POSTFIELDS,$fields);

Nice !

The ticket corresponding that event was closed !

But after run receive a message with got this error:

{"session_token":"my-session_token"}{"totalcount":1,"count":1,"sort":1,"order":"ASC","data":[{"2":195,"1":"PROBLEM:glpi-teste fora do ar! Evento 23928 gerado automaticamente pelo Zabbix & GLPI."}],"content-range":"0-0/1"}195{"id":11,"message":"Item Successfully Added: Solution - ID 11"}["ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM","resource not found or not an instance of CommonDBTM; view documentation in your browser at http://my-ip/apirest.php/#ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM"]

Note that I need to insert another event, because that first was closed.

But in GLPI, the ticket was closed succesfully.

That error is showing because are printing $json?

Last edited by mecmav (2019-09-26 15:06:49)

LaDenrée · 2019-09-26 15:34:50

["ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM","resource not found or not an instance of CommonDBTM; view documentation in your browser at http://my-ip/apirest.php/#ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM"]

this is about killsession.=> killSession with S instead s

mecmav · 2019-09-26 15:55:21

LaDenrée wrote:

["ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM","resource not found or not an instance of CommonDBTM; view documentation in your browser at http://my-ip/apirest.php/#ERROR_RESOURCE_NOT_FOUND_NOR_COMMONDBTM"]

this is about killsession.=> killSession with S instead s

Man, I don't have enough words to thank you. Now everything is working as expected. Thank you for your extreme patience and collaboration, I really appreciate your commitment and dedication to trying to solve my problem. If I could rate you, it would be above the highest possible grade. Everything worked !

Now, this topic can be closed, I expect that can help to any others!

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#26 2019-09-26 14:31:19

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#27 2019-09-26 14:40:32

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#28 2019-09-26 14:44:20

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#29 2019-09-26 14:48:17

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#30 2019-09-26 14:59:09

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#31 2019-09-26 15:06:03

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#32 2019-09-26 15:34:50

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

#33 2019-09-26 15:55:21

Re: [SOLVED]Zabbix open ticket in GLPI 9.4.2 Native API without webservice

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