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#1 2019-09-17 18:42:14

vnmurthy
Member
Registered: 2017-04-04
Posts: 15

Technician wise Reports for tickets assigned to group

For Computers category there are three technicians. I created a rule in such a way that if any new ticket is created, it will assign to all three technicians automatically. Based on availability, one of the technician will attend and solves the issue. I want a report technician wise for these three technicians, who solved and how many? The available reports shows same quantity for all three technicians. Is there any solution for this?

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