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#1 2019-09-06 18:39:35

MateusSilva
Member
Registered: 2019-03-06
Posts: 13

Cant see group tickets in sub-entities

Hello,
I have this structure:

Root Entity
      l
      --IT
      --HR
      --System


All the users and groups are syncronized by LDAP and added to Root Entity and are recursive to the sub-entities.

- All the users has the same profile in all entities ussing rules;
- The Profile has "See Group Ticket" checked;
- The tested users are in the same group;
- The group is set as requester group using Behavior;


When the user open the ticket in the root entity, the members can see the ticket, but when the user open the ticket in any sub-entities the member can't see the tickets.

I'm using GLPI 9.4.3

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#2 2019-09-13 12:10:26

cmonnet
Member
Registered: 2019-04-05
Posts: 12

Re: Cant see group tickets in sub-entities

Hello,

Maybe it's the same problem as me ?
See : https://forum.glpi-project.org/viewtopi … 32#p367232

I solved my problem by modifying the file : inc/session.class.php

523 static function loadGroups() {
...
543             'entities_id',
544             $_SESSION['glpiactiveentities'],
545             true
546             //$_SESSION['glpiactive_entity'],
547             //$_SESSION['glpiactive_entity_recursive']
548          )
549       ]);

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#3 2019-09-13 16:01:01

MateusSilva
Member
Registered: 2019-03-06
Posts: 13

Re: Cant see group tickets in sub-entities

Hi cmonnet!
Thank you very much, this solved my problem!
I owe you one wink

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