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#1 2019-08-14 18:37:00

Registered: 2019-08-14
Posts: 1

Escalation Mail

How we could configure the following points?     

        If the Response time is breached - escalation email should be sent to respective line manager/group
    If a ticket is responded but still not assigned to anyone after the response time is crossed – an escalation email should be sent to the respective line manager/group


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